Xfinity x1 box freezes. Very very Frustrating.

Xfinity x1 box freezes My current box let us watch recorded content when live TV was not functioning to do a outage problem. This used to work fine. I can fast forward and hit play to restart the show,but obviously this causes me to miss out on portions of the show. Some X1 TV Boxes support over-the-top (OTT) streaming apps, while others don't. Look for an option related to "Auto Switch" or "Default Content". I am an Official Xfinity Employee. What else can I do? I wonder if this is isolated to the 4K Xfinity box. The freezing issue has been happening for the last month. The sound will continue but the picture freezes. He replaced the box (which was the second time in a month). @musicvideolover If you're still having issues with the YouTube app on the X1 box, please try using the troubleshooting steps in the Xfinity app. I have no freezing issues when I use my PC or smartphone. I reset the master box and did a system refresh and that did not help. Sometimes is a split second, sometimes its many seconds. X1 Box is connected to the TV using the proper HDMI cable. Then the video freezes and sound continues. We ask that you post publicly so people with similar questions may benefit from the conversation. Recently, I lost audio when the picture started back up. Cables have been checked multiple times. This is as disruptive as just letting the update download and waiting several minutes for a reboot, ie, I’m not able to skip the process. Pluto should be removed as sn option, it never works - if an ad plays it freezes. You may also say "System Refresh" into I highly doubt it’s your X1 box (blue light) cuz they’re usually good. I've yet to find a way to make the solution permanent. each HD fee: $9. X1 box has been power cycled (unplug/replug) X1 system has been refreshed (via chat. The picture freezes frequently until I ultimately have to reboot the router and the steaming box. (no signal) with Comcast's HDMI output from the X1 Voice box. DVR playback has been horrendous on any set top box, and just about Since installation, using Xfinity via the X1 box is excruciatingly slow. 1 year ago. If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged. have you tried plugging the box into a different input on your TV to see if that helps with the connection? I am an Official Xfinity Employee. This might be because of a bad cable box or a problem at Comcast (check https://www. @Shermo_6 Are you noticing any issues with other cable boxes or services in the home? Is the cable box in question connected to a splitter? Are you able to remove the splitter test the box without the additional connect. One thing. Hey there, eldegee, thanks for reaching out through Xfinity Forums regarding the sports app!We would be happy to help you with troubleshooting the issue. We are having pixelation problems since July 13, 2020. From the main X1 box, everything works fine. after we plugged the X1 receiver into our smart Samsung via HDMI, it worked fine at first, then it started to "freeze" whenever we tried to change the channel, use the guide, switch input, etc. Can this get resolved soon please. Good luck! Xfinity support: thanks for reaching out for help with your Xfinity stream app. So much so I just received new equipment. Thank you so much for taking the time to leave comments with your shared concerns I think the last update to Pluto's app messed it up. 5. Power cycle the TV Box by unplugging it for 1-2 minutes and plugging it back in. Freezing. Because the x1 boxes are very sensitive to signal issues. No change. Was in the process of upgrading from the ADR box to an X1 box, so all new coax, HDMI, all tight fittings and the rest of the basics. Pixelation/sound drop/freeze has been happening for a while. picture and volume freezing, help. H. Notes: My X1 TV box stopped working. It eventually starts up again. The problem is still there. Thank you for reaching out to Xfinity Support! I am sorry to hear you have been having such a time with your DVR recordings. Home. user_2429ph. I get the green screen when plugging my xfinity flex box into my tv. Every few minutes the audio, or video, or both will freeze. Had the X1 HDR box replaced a few weeks back and had no effect. Subscription required to access Peacock. Are you using a physical set-top box to watch the recordings or using the Xfinity I am unable to turn the box back on until we hear a click as if the remote was used to shut if off (it wasn't). X1 box must be returned when service ends. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If I reset or restart box it sometimes improves and other times gets incredibly worse. Xfinity For full functionality of this site it is necessary to enable JavaScript. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time 7 easy ways to restart your Xfinity cable box. Still happening. I have been researching this issue for quite a while and found that the cause is the video settings of the Master X1 cable box. DVR keeps freezing. signal interference, and other factors. The technology was previewed today by Comcast Sometimes both Bally's channels go away for hours, well past the game and post game shows. Problem Solver it seems that Xfinity is issuing X1 boxes that they cannot support. The only way to get the channel back is switch to another channel and The Comcast box stops responding to the remote from time to time and I've now determined it happens when switching to the AVR's Xfinity input after watching something else on a different input. May have to do with inferior equipment but Comcast seems not to have serious interest in fixing this. Just had a tech out this morning to replace a tv box. This does not @rckraus . The presentation is much improved, but the damn thing freezes up at least once a week. The first most likely cause is either a bad line from pole to the side of the house, or from the side of the house to the dvr, or When I'm watching a show, it frequently pauses, freezes, or drops picture quality. After resetting the modem and X1 DVR, the problem got worse and it happening ever 10-30 seconds. Don't want to get a buggy model. My Beta app on LG TV freezes every 45 seconds or so during playback. Xfinity X1 DVR service: $15. I have the Comcast xfinity X1 service. Thank you for reaching out @user_55bfd0. Xi6 streaming TV Box; XiOne streaming TV Box; Xfinity X1. @user_86vpek Thank you so much for letting us know you need help with Netflix not launching for you. Official Employees are from multiple teams within Xfinity: CARE Perform a software reset of the TV Box by holding the power button down for 10 seconds. I just received new equipment to swap, but while trying to setup secondary box model XG2v2-P, the box starts up, ask what room it’s in, optimize video & sound, then stay in a voice guidance loo Please note, none of these issues occurred when using the old Xfinity box. I have reset the boxes over 4 times each. His service preformed was 1. This new platform release, known as X2, will be available to customers later this year. On new Flex & X1 boxes, you can restart using the remote too: On the new Xfinity Flex Boxes, a system refresh option helps you deal with Netflix crashing Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. We have done all of the usual recommendations; restart, tighten cables, etc. 00 I have tried resetting both X1 set top boxes as well as the modem, but to no avail. A tech was just out to replace our box, and he tested our line signal strength as well (A-OK). I’ve reset my TV boxes thru the comcast site, and all of the other apps I use (Netflix, Disney+, Amazon Prime Video) work fine - this appears to 3. For the past month like many of you each morning the Xfinity box was stuck on Boot and the tv was on the welcome screen. New software release bug, but not sure. • Type "Xfinity Support" in the to line Learn more about the Spotify app on Xfinity X1, Xumo Stream Box, and Xfinity Flex. A Comcast technician came out today. Did a refresh, troubleshooting online and finally today, went in to just get a new box. For more information, please see Restart Your X1 TV Box. I have an Xfinity X1 box and the box stops working every 4 weeks. Save the changes and exit the Settings menu. I've changed my wireless box out (3) times as well! This TV is about 25ft from the X1 box and 5ft from one of the Pods. I have Advanced Gateway XB7 model. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for up to 10 It stays frozen for a few seconds, turns black, and then continues. xfinity Flex box wouldn’t work, they sent a xumo box and now xumo wants to watch what xumo wants to watch. Moved my parents into a retirement community which only offers xfinity. 1. I've tried another non smart TV and have the same problem. Xfinity Community Forum the tv continues for several minutes, then freezes. Both units have the same issue -- pause and/or Xfinity customers who have the X1 DVR service may experience several different types of issues with their set-top box. and send your message to "Xfinity Support". Green screen. I've adjusted my TV's picture settings and customer service just wants me to reboot my cable boxes and my newest model X1 supplied modem to no avail. Billing and Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your TV freezing concern. To do so, click on the chat icon located at the top right of this forums page. He replaced the DVR with a XG1v4-A. 95/mo. C. The box would output to the other wifi connect xfinity boxes, but the main X1 would not I am unable to turn the box back on until we hear a click as if the remote was used to shut if off (it wasn't). Please note, none of these issues occurred when using the old Xfinity box. I reset the box daily, but the problem returns, normally within 24 hours. Please note that although Paramount+ is the only one of my streaming apps that has the painfully slow (buffering?) problem or simply stops streaming altogether, streaming the other It freezes on the initial black screen and won’t launch. I unplugged at both ends of the HDMI cables, then plugged them both in If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Please let me know if you're still experiencing the freezing when viewing. set top box freezes, then resumes. The frequency of the freezing seems to depend on the frequency with which they play the offending commercials. Each time it could not be manually restarted and remained off until it rebooted itself after approx. U. If you have a wireless TV box or Xfinity Flex device, you Is your Xfinity X1 Box freezing or lagging? Don’t worry, we’ve got you covered! In this section, we will discuss the common causes behind this frustrating issue and provide you Hello, I'm having problems with our main X1 TV box. I understand your concern with the X1 box, and I'd like the opportunity to check into that for you. Xfinity Community Forum. TV freezing, pixel issue, sound freezing and getting out of synch with programming once it returns. 1 Message. Box keeps cutting off after on the hello screen. Verified Purchase. It happens spiritic, but when watching any program or channel, the picture will freeze, and volume gets cut out. This happens with recordings on both the DVR X1 box and the extra box that I have in another room. 4. What else can I do? X1. It seems to be a common issue with Xfinity Set top boxes. I just switched to Comcast and love the service in general but this daily reset is going to shorten our relationship. The freezing issue happens on both my TVs and connected Xfinity boxes. It's actually now happening when watching live broadcast tv. Learn to troubleshoot your TV service using the Xfinity app. Internet works with no issue. The Pluto app on X1 needs to be refreshed or reset somehow. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable. If it is loosing connection, it may point to either your main TV box having an issue, or your WiFi having an issue since it uses your WiFi to connect to your main TV box for its connection. A summer storm damaged our original home theater system and that had to be replaced. For about the last month, I’ve been having problems with the TV screen freezing occasionally and then I have to reset the Xfinity box. Knowing that CEC can be flaky, I turned it off on the DVR and it no longer freezes. X1. XG2v2 (Non-DVR; Pace Model) searches a long time and keeps freezing up. , but the picture is still frozen. this has worked for more than 3 years with a great picture and no problems. Not citing back on have to unplug it and then same over and over Sign in. When using a remote to control an X1 cable box: The remote sends a signal to the box; The box uses an internal modem to send that signal to a server at Comcast and ask for instructions; The server at Comcast decides how the box should respond and sends back commands and data Which specific X1 box do you have? I have a non X1 box and am considering a X1 box but I keep getting conflicting answers on whether it records on an internal hard drive or the 'cloud'. If so those RNG 150 boxes are actually the worst x1 box you can have and are slowly being phased out. The remote is brand new and batteries have been tested. I would definitely like to investigate this further for you, so you can enjoy your Peacock and Paramount Plus service. Randomly the picture will freeze. I’m in Florida using the wireless boxes, happens on both boxes. I am having the same problems as the posts above and have been since having an X1 box for a year. As it is now I believe the X1 boxes are upconverting 720p/1080i material to 1080p then sending that to the TV, the TV then has to re-upconvert from that 1080p to 4k. The small box would freeze and stutter often and give me connection errors. I am sorry to hear about your experience with the cable box. This happened to me previously due to a buggy firmware update that tooks months and several further updates to eventually resolve. It has now shut off three times within the last 95 minutes. Meanwhile, I have another room with a Denon S640H and X1. st/323PX6H XG1v4's are unfortunately limited to direct shipment only at this time, so the stores and technicians are not carrying them. 0 out of 5 stars Fixed my Xfinity X1 small hd box from freezing often. user_aea829. My XG1v4 4K box started experiencing drop outs, pixelation, freezing with both audio and video on 1/5/22. Select a different linear TV show from the guide and then return to the channel or DVR asset to try to slow down trick play action. Please advise. You can also clear your X1 boxes temporary file to log the application out causing it to update as well and having you log back in when launched again. They decided they needed to do a refresh. I know I love using the app on the box to follow up with all of my favorite teams with so many games being on at once this time of year! Update on my situation- our box did this for a couple of weeks, and after speaking with a Comcast agent, they were able to identify some sort of issue in my area- it was not with my equipment or at my house at all, but it was somewhere in the neighborhood The picture freezes frequently until I ultimately have to reboot the router and the steaming box. Xumo keeps changing the channel every 3-15 minutes. Its the same set up I have had since signing up with Xfinity about 3 years ago, and it still happens even after a system refresh Learn to troubleshoot your TV service using the Xfinity app. I'm able to verify this behavior by viewing source info on the LG (always shows 1080p . I don't remember what model it was but I think it was the same one I got when I switched to X1 in February 2018. Hello, My X1 box is currently keeps cycling its boot process with 'boot' displaying on the box display. X1 wireless streaming box connection issues. DVR Playback Problems. However, when I selected it, it said I had to purchase it and it will be charged on my Xfinity account. If the problem persists, reaching out to Netflix's customer support team for additional guidance may be necessary. Also it's compatible with the voice remote. But from the satellite box, P+ is very, very slow, and stops playing and reloads often. *Open the Xfinity app. @XfinityGina Same here, freezing on animal planet. Related Articles. Multiple Techs came by and we even changed our X1 box and modem twice (Also changed HDMI and Coax cable each time). Xfinity sent me a large rectangular box ("blue light"). Note that I was able to launch the Apple TV app on a different receiver box in the house (same model, still haven’t tried on the DVR box), so at this point, I believe this problem is limited to a single X1 receiver box. =] We can have one shipped out--there is After I launch Apple TV app on my X1 box that is not the DVR (Model: PXD01ANI), press the “Sign In on Mobile Device” button, and I see a never-ending white spinning cursor on a gray background. Closed. Monday, November 27th, 2023 3:12 AM. My TV has been skipping and freezing constantly on multiple channels, on multiple different cable boxes throughout the house. Recordings will pixilate, freeze at times, and jump in the recording. I think the issue may be the X1 box itself. Here's the set-up: Samsung 2015 TV (non-smart) going to brand-new Comcast X1 Box. Most likely a 4k box will up convert that same material directly to 4K on the box itself. I feel your pain . Very very Frustrating. All cables are 4k capable. After an hour on the phone to order the “new” XG1V4 I was sent an Xi6 wireless box. This afternoon I DM'd with Xfinity support and, after going through a lot of Q&A, Xfinity support refreshed the signal to my X1 box and it has appeared to correct the problem! Many posts on Xfinity forums with same symptoms. X1 Box Freezing . I have checked all the cables and connections. I think it’s. I’ll keep you posted. ) Coax connections have all been checked for tightness The HDMI cable has been replaced between the X1 box and AV receiver. However, I’m currently traveling, so I won’t be able to try any further diagnostics for a few weeks. Official Employees are from multiple Every channel on every tv/box I have is jumping and or freezing. I love to come home after a long day and turn on the TV to relax. user_jzy9re. Happens all the time now. I have been connecting to the Xfinity X1 cable box by using the HDMI out port and going through the adapter to connect to the DVI port on my HDTV. Pixelation problems on my TV. We pay ALOT of money for Learn how to identify your Xfinity X1 equipment. Rebooting xfinity box, rebooting iPad, restarting xfinity app, etc. do not solve the problem. Comcast sent out a tech on Monday September 16. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Since the new box two days ago I also have to go through the complete setup, usually twice because the first time it says my remote is not working. It happens on my primary and secondary x1 boxes. Xfinity Community Forum when I went to the website to do yet another agent chat because the same channels were freezing up again, I got a notice that there was an outage for "impaired TV service or channels". To confirm, what exact issues or problems are you experiencing when trying to watch Pluto through the X1 cable box? 0. The DVR playback in our master bedroom keeps pausing, skipping and freezing up. All other devices. TV. TV at that time (e Billing. It’ll be reflected in the I've two TVs, one was connected to a 4K unit and the other to whatever Xfinity calls their slave unit. xfinity. Reply reply So following all the user issues with sound dropping out and picture freezing for a few seconds. The X1 Box and the TV have been unplugged for several minutes and then plugged back in. Have tried actions recommended in this (and other threads), including x1 box reboot, but problem returns. *Tap Services *Tap Troubleshoot TV Issues *Select either Picture, or Something else *You will be directed to the Xfinity Assistant that will walk through some troubleshooting steps for you. If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. When I went to go watch the PPV on the ESPN app on X1, it showed that I had purchased it. CCBiancaB +16 more. Sign in. One common problem is slowdown or freezing of the screen, which can be caused by a variety of factors, including an overloaded hard drive, outdated software, or a weak signal. If you choose a non-HD TV box, you’ll pay $5. Sometimes it will get stuck on the Welcome screen and I'll have to unplug and plug it back in. Have you tried restarting your Xfinity TV box, and ensure the cable connections from the outlet to the box are finger tight? 2. Offers. Hi @valkaz, Is the box still frozen?If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Also, which model of box do you have? I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Disable or turn off the auto-switch feature. XfinityAntoine +21 more. X1 cable box DVR and Modem. Fix 1: Soft reset Xfinity TV box. It just freezes and then comes back. it's been restarted and the problem persists. Also only an issue on the X1 box. Xfinity X1 HD TV box: $5. I have an X1 Xfinity box for my LG TV in my living room. TV audio and video freezing. Non-X1 Service. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address Launch the Discovery+ app on your X1 TV Box or Xfinity Flex streaming device. X1 DVR box replaced (twice) X1 box has been restarted from Xfinity app/chat. My new remote has no Xfinity button. Sometimes when I try to rewind and play the buffer the channel freezes. The app isn’t compatible with the following X1 TV Boxes: RNG150, Pace Xi3, Samsung XG2v2, and Arris and Pace XG1v1 TV Boxes. I have unplugged everything. They have a replacement for that I just received new equipment to swap, but while trying to setup secondary box model XG2v2-P, the box starts up, ask what room it’s in, optimize video & sound, then stay in a voice guidance loo If I try to watch via the app in the Infinity X1 apps menu, it constantly freezes and crashes. This has happened every day for the last 7 days Hello, I'm having problems with our main X1 TV box. Box keeps cutting off after Pausing, rewinding and fast forwarding live TV is available on all X1 TV Boxes except for RNG150 devices. Comcast, please fix this issue! Gone through the whole routine of refresh and restart and unplug and re-plug in addition to 2 visits from Comcast techs with complete changes to cable box and router. Viewing will count against any Xfinity data plan. Sunday, November 5th, 2023 9:29 PM. This all started after my Flex box burned out. Problem is intermittent on ALL cable stations. 99/month value. He also replaced the HDMI cable. This can include using our awesome Xfinity My Account app to troubleshoot, rebooting the main cable box, checking coax lines for a firm connection and no damage, and swapping out I too, was having screen freezes and pixelation and xfinity ran / buried a new drop using new RG - 6 cable and since then my service has been effin FLAWLESS! I highly doubt it’s your X1 box (blue light) cuz they’re usually good. The "Xfinity Support" graphic replaces After 2 years, unless X1 box is returned, monthly box lease fees apply (taxes extra). Nothing has fixed this. I've tried to call and cannot get through the automated phone system. But I never had any significant freezing before the X1 virus (voice boxes) entered my house. This often happens if I'm viewing a DVR recording on the main box or one of the sub-boxes. to get the audio I connected to the componet audio on the X1 box. But we are still getting this issue where at least once a day the picture freezes, but the audio and the box are otherwise functioning normally. If you have one of these, you can exchange your ineligible TV Box on X1 by choosing the Paramount+ app tile. I have been getting picture freezes and pixilation with the picture breaking up for months. Through Comcast: If you sign up for Netflix via the app on your X1 TV Box or Flex streaming TV Box, the Netflix monthly charge will be added directly to your Comcast bill for your convenience. Requiring me to unpair the remote and start the set up process, from scratch every Started getting pixelation just as the weather started turning bad (winds and rain). All is working good as of 10 pm this evening. This article lists the different model TV Boxes that you may have, including the XG1, XG2, XG3, XG4, RNG150N and XiD. If you're utilizing Xfinity X1, confirm you possess a compatible TV Box and a subscription to Netflix's Premium Plan for 4K Ultra HD access. Software is updated every day on X1 Box. @rckraus . Why does Xfinity treat this as a 'one off' as clearly it's a problem on a much larger scale. I've already rebooted, checked for any changes to my connections, etc. We've moved the router to within 7 feet of the cable box but it hasn't changed the poor quality of the signal. Learn how to manage your Paramount+ subscription on Xfinity. Given how many X1. Last Saturday, I also had trouble watching the UFC PPV. I also purchased a year subscription, spotty service!! Learn how to troubleshoot remote control buttons that don't work on Xfinity remotes. Comcast said it wasn’t the box and ran a few checks. Each night, as the box updates, the box loses communication to the TV. Learn the answers to FAQs about Wireless TV. Before Comcast basically replaced every cable and removed all but one splitter in my house and fixed several faults in the cable run and connections on my street Streaming Paramount+ through the Xfinity box is almost unusable -- very, very, very sloooooow. I just received new equipment to swap, but while trying to setup secondary box model XG2v2-P, the box starts up, ask what room it’s in, optimize video & sound, then stay in a voice guidance loo I wonder if this is isolated to the 4K Xfinity box. Replaced the connectors on the end of the coaxial cable on the main box splitter and one other box. 10 mins. Learn how to exchange X1 TV Boxes to get a compatible TV Box that supports OTT streaming partner apps on X1. I've commented in a similar post that I'm also having problems with Paramount+. The XG1v4 (and most of the X1 boxes) require an Internet connection back to the Xfinity servers to work. Xfinity X1 TV box: $5. along with your complete service address to “Xfinity Support”. I always like to start off with hard reboot of my cable boxes if I have any issues, I I am having issues with DVR freezing and audio cutting in and out. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. (brand new HDMI cable used) 2. Box was replaced, wiring voltage checked out both inside and outside my home. (includes HD TV box) Additional boxes (either type): $9. So a couple of months ago I upgraded to X1. Navigate to the Settings menu. I've found that putting the box to sleep through the settings menu has the same affect. Monday, February 19th, 2024 11:12 PM. If you are set to 16:9 1080p60 HD (the best picture setting) the screen will go blank on a regular basis, if you adjust the video quality down to 16:9 1080I HD it will happen rarely, if you go down to 16:9 720p HD it I'm sad to hear you are having trouble with your TV, but our team is here to help! To get started, please use the chat icon in the upper right to enter Direct Messaging. Interestingly, the service seems to work just fine if I'm watching on a smart TV which has a direct internet connection and a version of the app loaded into the TV itself, so I can sidestep the cable box entirely. You can change the channel and hear what's going on, play a recording, etc. Replaced the main box and replaced one other box. Please be aware that Learn how to troubleshoot remote control buttons that don't work on Xfinity remotes. 0. I have switched HMDI inputs on my tv (no improvement) and have also verified that the HDMI cable itself works fine (used it to connect my computer to tv). I have reset every cable box multiple times. Getting Started. Even changing channels or pausing requires an Internet connection. Talk to you there! 2. Xumo box keeps cutting off. st/3uOxW5L Since I got a new set top Xfinity X1 DVR set top box that is the size of a flat rectangle and the color is If you are getting up and running with Comcast's latest Xfinity X1 cable box, there are some settings to look at before you can kick back and bask in the glow of your new cable service. The box tells me the wifi signal could be stronger. 2. It’s impossible to rewind or forward with any kind of accuracy and it loses sound and keeps crashing. Reviewed in the United States on April 20, 2016. If I playback the D I have had this problem for a couple of months. Sometimes it will get stuck on the Welcome screen and I'll have to unplug and plug From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. Excellent. Reminds me of the old dial up and buffering. The problem as he said was the box i had was the white light box - These boxes are failing nationwide after a comcast update and they are swapping out the X1 boxes with new boxes - (blue light and digital clock is back. They have a replacement for that called the XG2 that's is much faster and even allows you to pause and rewind live TV. The X1 box is not recognized when plugged into ANY HDMI port on the new Samsung TV. =] We can have one shipped out--there is Keeps buffering then eventually errors out. comcast doesn't list any outages in my area. New to From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. Just upgraded from no DVR to XG1v4-A box. I have X1 system and within the last few days my tv in the living room (wireless) and bedroom (Ethernet) have been freezing every 5 min. Tech was out yesterday and checked the line at the X1 box for noise (pre and post) I am an Official Xfinity Employee. Peacock Premium has a $4. Our broadcast stream freezes/resumes numerous times while watching. Installed Broadband router setup (no issues at all) and 3 tv boxes. @Anon1375032 I finally had a repair man come to the house - it took him literally 5 seconds to fix the problem. But it plays back perfectly from the Xfinity stream app. I ordered a replacement 4k box directly from Xfinity and it is still freezing and pixelating during recordings. After resetting, Comcast rep said signal was strong but Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Rebooting from app keeps erroring out (XRE-03134). after that we were able to go to our local Comcast store and swap the box out wih no hassle. user_879340. Everything works fine I asked for a new box as I believed it would correct the issue. A compatible streaming TV Box with Xfinity Flex service (excludes Xi5 TV Boxes) or a compatible X1 TV Box with Xfinity X1 service, including: Xfinity Flex. (except for the Mac mini and the X1 box) are wirelessly connected. Hi Itsmuddy - I had this problem and it was my HDMI cable that plugs into my TV and to my Xfinity X1 Box. However when I test using the xfinity stream app everything is fine, no pixelation - What else can be done to troubleshoot this - can I get a tech to check the line outside because I know the lines inside are fine. Xfinity is just altogether a scammy outfit shelling out subpar product for ever increasing prices. Seems to only be on DVR playback. Yes, I checked all the cables and plugs. I have no clue what else to try. This includes checking that you’re using the right remote with the TV Box to which it’s paired. I have reset the entire system. One X1 dvr box and a small X1 box. The last two times, the box failed because the display adapter stopped working. There is no additional charge. Set up new box and within 5 minutes tv box randomly shut off. Tomorrow I will try one of my old style boxes on that TV and let you know how that works on Ports 1 and 2. Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more blocks of scene/dialog. I have 100mps service and only have this issue when watching thru the Xfinity boxes. Anyhow, every senario I try Hello @Daveyhull, thank you for taking the time to reach out on social media. I have to unplug it every morning then wait a half hour for it to come back. Comcast has replaced the box, but that hasn't solved the fact that many channels get so glitchy and pixelated they become unwatchable. Literally every show that I DVR recently ends up freezing 3/4 the way through. @user_1fd80c I doubt a new DVR will resolve those problems with your X1 box -the fact that it's IP based means your recordings are always going to be dependent on your internet connection's quality. 00/mo. A convenient way to replace your old Xfinity cable box. Yes, I used the Xfinity mobile app to troubleshoot. To access your account, will you please send us a direct message with your full name and complete service address. Going to the remote settings/device settings/Power Preferences/ “Restart” also got stuck on Boot like in the morning. I'm accessing it from the cable box (X1 DVR and satellite), not from the Stream app. I have tried rebooting the modem and the TV boxes and still have the issue. Saturday, November 11th, 2023 7:48 PM. please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity I then called to order a new from factory XG1V4 box because it seems these returned “frozen” boxes are being reset and sent back out to Xfinity stores without fixing the cause of the problem, whether it be software or hardware. But X1 boxes are different. I exchanged it but am still having the same issue. What HDMI-CEC is and why you might have to disable it. Steve19541. It will freeze and reboot several times a day everyday. It makes some clicking noise and then goes to reboot again. It is not an HDMI cord issue either, I have four tv's two of which do not have HDMI hooked up and the same thing happens. I've done every possible method of troubleshooting. I am a long time customer of Comcast/Xfinity. Also - the box frequently is very delayed responding to any input from the remote. For the past couple of days our TV audio and/or video will momentarily freeze. Te Techs changed our cable outside the box and one of them even found faulty instalaation on one end of the line outside of the box. 4 Messages. 6. The option to send a direct message should be available--do you see an icon like this next to the notification (bell) icon? You can also use this link: https://comca. However, often times the equipment itself is not the issue. We're paying almost $300/month and not getting functionality we've had for years. Tested the signal which was good. user_rwub8s. It's been going on for two days. Offer is non-transferrable and only available while supplies last. Follow the troubleshooting steps for your device below to resolve the issue. You may also say "System Refresh" into your Xfinity Voice Remote or try a System Refresh online. You mentioned that you have an Xi6 TV box, which is one of our wireless boxes. then about 2 weeks ago, the something happened. Blurring. com/support/status/, 1-800-Comcast voice response, or the "My Account" It's very frustrating when watching sports, the game kept freezing randomly, I reset the box and it didn't solve the problem. Have you confirmed you have a compatible box to use this feature? View X1 TV Box Information Online: https://comca. Yes, I am using the correct HDMI input settings. harley_f. I had purchased it on my mobile ESPN app. Go to your local xfinity store and ask to swap it. Requiring me to unpair the remote and start the set up process, from scratch every Cable box keeps freezing on and off all day Cable box keeps freezing on and off all day Skip to main content. No sound. After he left the box proceeded to power itself off 3 times over the course of 3 hrs. This has been going on for a while. But works perfectly in Apple TV. Used the 6:1 splitter provided by xfinity. Learn how to identify your Xfinity X1 equipment. So it is looking like the issue is the Xfinity flex box. . It did it several times between 10-11pm eastern time 1/15/22, it always happens at the end of a commercial block before the show comes back on, the program was Naked and Afraid XL. Update on my situation- our box did this for a couple of weeks, and after speaking with a Comcast agent, they were able to identify some sort of issue in my area- it was not with my equipment or at my house at all, but it was somewhere in the neighborhood If the video freezes on one image but the sound continues when you watch a title, it typically points to information stored on your device that needs to be refreshed. Got mine to stay on after that but on every app it freezes every The new box has the same problem - I basically cannot watch anything recorded from the box because of the bad picture and sound. UPDATE after several weeks of “Video not Available” requiring Xfinity X1 box 10 minute “refresh” workaround to watch each Apple TV+ program, for last few days, Apple TV+ is once again working properly on Xfinity X1 with no other My dvr box kept freezing overnight on reboot. And this is just the beginning Why does my Xfinity cable box keep rebooting? Your Xfinity cable box keeps rebooting because it’s trying to get a good signal. When this happens to me, I just say restart Netflix into my voice remote to force the application to restart. Splitters cause noise on the line and by removing that passive device could clear up the line and cause the box to function I got a new X1 box, upgraded my internet speed to 300Mbps, bought Xfinity Pods and still my wireless box signal causes the TV attached to it to blink and freeze frequently. Tuesday, September 26th, 2023 10:31 PM. though i do have an xfinity cablecard in a Tivo box. Right now it is so bad that the picture just freezes. I replaced my older xfinity boxes (that were working well and had no issues other than I could not stream Peacock which is why I upgraded) with the newer smaller boxes and immediately I had this problem. Xfinity X1 set-top box All other set-top boxes. Netflix App repeatedly failing. Happens whether watching a recording and also live TV. Yes, I did a system reboo X1. The only way to unfreeze it is to unplug the cable box and let it reboot and go through its cycle. Here's how to DM. I switched to X1 voice boxes in August 2019. it was super frustrating because our Roku SoundBar was I believe digital adapters also work that way. Comcast, a global media and technology company, today unveiled the next generation of its cloud-enabled X1 Platform from Xfinity to further transform the TV into an interactive and integrated entertainment experience. The Xfinity X1 DVR does have an additional monthly fee depending on the type of set-top box you choose at sign-up. uezx diefjsm xpqinqs mrcqua ugtroh grlem clrbpfv wpxa ehkviaen yzwv