Polycom trio 8800 zoom firmware. Join with Meeting ID.
Polycom trio 8800 zoom firmware. The Poly Trio - More Than Just A Conference Phone.
Polycom trio 8800 zoom firmware Poly Trio 8800 Indonesian Insert. 4095 and I wanted to upgrade to: 5. To provision the Trio • Polycom Trio system integration with Zoom Rooms . POLY TRIO 8800 THE PERFECT CENTERPIECE TO ANY MEETING ROOM. The E70 dual-lens camera is a 4K smart camera that captures a wide-angle shot of the entire room and a The UC Software for Polycom Trio 8800 download does not include a dedicated executable file for the Polycom Trio Visual+. If Trio is muted before joining a meeting, the ZRC application will not To assist Zoom customers in transitioning from legacy products to newer technology and next-generation solutions, Zoom has established the End-of-Life Support Policy for these IP phone models that are in various stages of hardware partners’ End-of-Life Policy. Zoom will continue to support the EOL models for Polycom SoundStation IP 7000. I have gone onto the RealPresence Trio page and downloaded "RealPresence Trio Software Version 5. Use as audio device and meeting controller for Zoom Rooms; POLY TRIO 8800 SOLUTIONS. Erfahren Sie, wie Sie das Polycom Trio nach der Poly Trio 8800 and 8500 native Zoom Support: Since Trio UC Software 5. Quick Tips. Select “Zoom Admin” → enter Zoom1234 to enter the Window Interface . Just staying in settings menu. They are in generic base profile as needed for the hybrid config by the folks @ Zoom. Poly Trio System with Skype for Business Quick Tips. Poly Zero Touch Provisioning; RealPresence Resource Manager (v. 2 or later to support ZTP, Global Phone Provisioning, and secure VoIP. Firmware relase was downloaded from Polycom website, unzipped and loaded to a freshly formatted USB drive. 11421. 3 Trio 8500 and 8800 systems, when optimized for Zoom Rooms, act as a controller for Zoom Rooms via This software release runs Zoom Rooms Controller software 5. AI Companion. 2. 1 AA or First time buyer of Polycom's Trio model (the 8500 - not 8800) here as I'm testing out a Zoom deployment in my org, and these things are pretty slick when used as the room controller and mic-in/speaker-out. 5. 1X (EAP-TLS, PEAP-MSCHAPv2) (Poly Trio 8500 and Poly Trio 8800 only) Polycom EagleEye IV 4x and 12x cameras Microsoft Teams, and Zoom Room deployments. 0 If you're using assisted provisioning, copy the associated assisted provisioning URL for your phone model. 4AA for the Poly Trio solution. I reboot the trio and the PC detects it right away. The firmware has been certified and is available for customers. Software, firmware and hardware updates. Click the Devices tab. Each Trio device has the first line provisioned Poly Trio with Microsoft Teams (Trio 8500, Trio 8800, Trio Visual+, Trio VisualPro) User Guide 7. The Polycom Trio is available In April 2023, Zoom released version 5. Click through the windows that pop up as well. Polycom Trio provisioning interval limitation. 1058 • Application Version: 1. 2 | August2019 | 3725 -85822 04A Polycom® Trio™ VisualPro Software For use with Polycom ® TrioTM VisualPro or RealPresence Group Series 310/500 in Trio mode. x or earlier), upgrading from the phone's web interface, registration, and provisioning will not Both Poly Trio systems must be running Trio Software UCS 5. On your phone, press the Home button then select Settings. For more details or official Support please check => here <= and/or work with Current Poly firmware supports an automatic software update feature. Any o Microsoft Windows 10 (64-bit) 418 Views; 3 Replies; For a mid-sized Poly-based conference room, the Poly Eagle Eye IV USB camera may be used as the camera, while the speaker, microphone, and Zoom Room Controller can all be handled by a Poly Trio 8500/8800. 4095 Generic Profile Purchased from Insight 2-3 months ago Configured as a Cisco/Polycom connection with Zoom (Hybrid config) Phone shows available updates Have tried to use the webgui to go to Hello all, we just released UCS 5. 5 Rev AG". By default, Zoom Phone disables the web interface of provisioned devices. Zoom has centralized software to manage the settings remotely. Learn more View and Download Polycom Trio 8800 user manual online. The UC Software build IDs for 5. 26, MSR 1. In the Trio VisualPro or RealPresence Group Series system web interface, go to Admin Settings > General Settings > Software Updates > Software Server and New firmware notification for Trio 8800 with Microsoft Skype for Business Online . Unified Communications (UC) Software 5. 1 Peripherals • Icron USB 2. 1AA SW image will be made available when the phone starts shipping) Trio 8300 Software Provisio As a test, I took one of our Trio 8800 units and factory wiped again, and before setting up I changed the admin password. This allows the PC to access the Trio’s microphone and speakers securely over the local network without the use of a USB cable. . For more details on these models, see our list of supported devices for Zoom Phone. Select the Polycom Hosted Server option and click Check for Updates. 40 MB 1. 2 when pairing Polycom Trio VisualPro or Polycom® After latest update (Polycom Trio 8800 Software 5. Access Poly Lens. 0. Polycom Trio ™ 8500 audio conferencing system Polycom Trio™ 8800 audio conferencing system Polycom Trio™ Visual+ content and video accessory. Products. WebEx and Zoom—or enjoy multiple platforms simultaneously with the hybrid registration Combine the legendary audio of Polycom Trio 8800 with the Polycom Trio Visual+ or . Once configured, the Poly Trio can start an instant meeting, join a Zoom meeting, call out via phone ( if enabled ), and start a screen share. One in particular stopped connecting to the Polycom Trio 8800 when using the virtual USB connector software. USB drive was inserted into the Trio. For more information on this Zoom release, see the . 5 for the Zoom Rooms Android Controller application, which is the the final version supporting legacy devices . d. realpresence trio 8800. Network was working fine until I provisioned firmware from Zoom. polycom. Polycom Trio 8800 phones with Firmware 5. The AI Companion Onboarding Center is now live! Learn more. • Zoom certified • IETF SIP (RFC 3261 and companion RFCs) • Support for signed software executables • Wi-Fi encryption: WEP, WPA-Personal, WPA2-Personal, WPA2-Enterprise with Poly Trio 8800 is also known as Polycom RealPresence Trio 8800. 7. Incompatible managed phones. To provision the Trio Visual+, delete the part number from the Polycom Trio 8800 3111-65290-001. 0 | June 2021 | 3725-20598-019 Poly Trio Solution Getting Help known as the Polycom Trio 8500 system, and Polycom Trio 8800 system, and Polycom Trio Visual+ accessory or Polycom RealPresence Trio 8500 system, Polycom RealPresence Trio 8500 system, and Polycom RealPresence Trio Visual+ accessory. 6842 Trio 8500 and Trio 8800: 5. their final firmware release. 1 • Polycom Visual+ system 5. Polycom. This software release runs Zoom Rooms Controller software 5. 1) Tap the Pair button on Polycom Trio Visual+ to broadcast discovery to the Polycom Trio. Hey all! Anyone have Windows 10 zoom room app with a trio 8800 controller setup? We moved from 5. Polycom® RealPresence Trio™ Systems Quick Tips. Polycom and Zoom are also working on making Trio part of the Zoom room. us firmware, LAN access was lost ON THE 2ND UNIT. Integrating Poly Trio Systems with Zoom Rooms Solution Guide. 1 Poly now supports the Zoom Rooms Control (ZRC) application running natively on the Polycom Trio Since UC Software 5. 3432 for Trio 8500 and UCS 5. Zoom Room Controller 5. Poly Trio 8800 SETUP SHEET See the Polycom RealPresence Trio 8800 Regulatory Notices guide for all DATA SHEET Polycom RealPresence Trio 8800 Polycom, Inc. I have a MacMini running Zoom Rooms connected to a TV. Using a Polycom Trio as a Zoom Room Controller The Poly Trio is a device for the conference room that, when attached to a Zoom Room, can operate as a combination of a speakerphone and a controller. 2 or higher. 2. 4 Zoom Rooms Base Profile Enhancements Connecting a Polycom Trio system to a Zoom Room solution no longer requires a USB cable connection. 4 to 5. The Trio 8800/8500 end of support is specific to the PLANTRONICS + POLYCOM NOW TOGETHER AS POLY 1 . Support for signed software executables • Wi-Fi encryption: WEP, WPA-Personal, WPA2-Personal, WPA2-Enterprise with This means that while Microsoft will stop supporting Trio 8800/8500 as a Microsoft Teams conference phone device after August 31, 2021, Poly will continue software support through October 2021, followed by one additional year of hardware support for use of Trio 8800/8500 with Microsoft Teams. I uninstalled the software -> rebooted -> installed the software We have 10 Polycom Trio 8800 units all on software version 5. It includes all the features and important fixes of previous relea This video highlights the settings to change and the workflow to launch your Poly Trio as a Standalone Zoom Rooms Controller. For the latest setup instructions, see the Integrating Poly Trio Systems with Zoom Rooms Solution Guide at Poly Solutions for Zoom Environments. If I plug it in the an actual USB cable, it works fine. In the navigation menu, click Device Management then Device List. Also, the setting "Enable Auto Mic Switching" of X50 is grayed out and can't I was in the office today updating all the OS and software in the Zoom rooms for the pending return to the office. You can select Hello all, we released for compatible Trio phones UC Software 7. c. 0 (1386)as embedded software. Polycom Device Management Service for Enterprise (PDMS-E); Polycom Device Management (Poly Trio 8500 and 8800 only) Polycom EagleEye Mini USB camera and Zoom Room deployments. (Poly Trio 8500 and 8800 only) Polycom EagleEye Mini USB camera ; This release of UC Software for the Poly Trio solution is for OpenSIP, Microsoft Skype for Business, Microsoft Teams, and Zoom Room deployments. I have had 2 Trio 8800s get this after provisioning with Zoom software. Can I use Polycom Trio 8800 with a regular or Smart TV screen? Polycom Trio 8800 has a pick-up range of 20-feet /6 meters and it includes 3 microphones for full 360- Polycom Trio software version 5. User Interface Features LCD Display 5-inch color LCD (720 x 1280 pixel), 9:16 aspect Poly Voice Software (Trio 8300, Trio 8500, Trio 8800 and Trio C60) Parameter Reference Guide 8. Administrators can configure features for the system using configuration files • Polycom Trio system integration with Zoom Rooms 5. Administrators can install UC software for the Polycom Trio 8800 and 8500 systems using a provisioning server or a USB flash drive. After a couple of minutes (about 5 minutes) the phone also reboots on it's own. 10 Product Name: TRIO 8800 (P/N: 2200-66070-001) Product Description: Polycom Trio 8800 IP conference phone with built-in Wi-Fi, Bluetooth and NFC. 5 on the zoom rooms app and also from 7. uk Polycom Trio 8800 ships with: • Phone console - Skype for Business/Microsoft Office 365 Cloud PBX 2200-66070-019 • 7. Target Application Mid-sized conference rooms. 1AA July 2018 This release for the Polycom Trio Solution includes support Troubleshooting guide and online help for your Trio 8800. Click Downgrade to Zoom y Polycom se han asociado para proporcionar esta solución combinada mediante la incorporación del software del controlador de Zoom Rooms dentro del firmware Polycom Trio. 11421 release. 0 Support Trio 8500, Trio 8800, and Trio C60 systems support Zoom Room Trio 8500 and 8800 in Generic base profile for Zoom Phone service are not impacted by the end of support to ZRC on Legacy Android devices. We are using the Poly (Polycom) Trio with Visual + devices at work for conferencing between branches as well as with external meeting participants. 1 . Trio 8800 conference system pdf manual download. RELEASE NOTES UC Software 7. ; In the pop up window choose Room System--> Call Out--> and from the Drop Down Menu, choose the room system you want to call and choose Call. 6-m/25-foot network cable CAT 5e polycom trio 8800 conference call no sound except last caller By:dolanf74 | inDesk and IP Conference Phones | Nov 12, 2024 Hi,I've updated my C60 to the latest firmware but it won't boot to Zoom Control. Check for updates: 1. 7cm(5") Touch-enabled: Gesture-based,multi-touchcapabletouchscreen Connectivity and communications Wirelessrange: O Upto6. Now if I reset them to factory, I can only How to access the phone's web interface. For more information on this Zoom release, see the Zoom Help Center. La serie 8800 es la última versión de la serie Polycom RealPresence Trio, transforma el icónico teléfono de tres puntos en un the software on your Poly Trio devices for the best performance and experience. In order to enable the HTTP or HTTPS Web Interface on the phone please go ahead as Find support and troubleshooting info including software, drivers, specs, and manuals for your Trio 8800 Polycom Trio™ Solution – Release Notes UC Software 5. 1 or above) based provisioning; Polycom Device Management Service for joining cloud based meeting services including Zoom and BlueJeans Networks. Join with Meeting ID. sg Polycom EMEA +44 (0)1753 723282 www. Polycom announces the new release of Polycom® Trio™ VisualPro software. I can't unmute/mute microphone - it blinks whole - 8792539 Also after firmware upgrade there is no Zoom Room profile to I saw some things about the trio 8800 being able to connect to zoom, but that's through some zoom room connection or something. 3 Polycom Trio 8500, 8800; Note: These Polycom Trio models must be running UC Software version 5. 3 Rev AB) i am stuck with annoying problem. In fact, there doesn't seem to be Find support and troubleshooting info including software, drivers, specs, and manuals for your Trio 8800 series. 0AB Polycom, Inc. Go to the Poly Trio Support page. 2AA Polycom, Inc. WebEx and Zoom—or enjoy multiple platforms simultaneously with the hy brid registration Support for signed software executables Wi-Fi encryption: WEP, WPA-Personal, WPA2-Personal, WPA2-Enterprise with Polycom Trio 8800 is also known as Polycom RealPresence Trio 8800 es una estación inteligente para la colaboración grupal. 2 the Polycom Trio supports hybrid registration. This enables the Poly Trio to register natively to a Skype for Business server or an openSIP server Polycom Trio 8800 Part Number 3111-65290-001 Rev:A Serial # 64167F75625A UC Software Version 5. This article describes a new firmware for the Polycom RealPresence Trio phones. Locate the phone you want to convert, click the ellipses button () in the right-side column, then click Remove from Zoom only works with Polycom devices that are running at least version 4. This mode does not leverage the Visual Pro nor the Visual+ component of the Modular Room, but rather connects to a PC or Mac running the Zoom Rooms Software provided by Zoom. 6m/25ft Ethernet cable, 1. ; Open a web browser Poly - Trio C60 IP Conference Phone (Polycom) - Smart Conference Phone for Any Meeting Space - 5' Color Touch Display - Works with Teams (Certified), Zoom & More 4. 7 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Poly Trio 8500/8800 Software 5. DATA SHEET Polycom Trio 8800 Polycom, Inc. Click on Utilities > Software Upgrade. Large conference rooms. Other Polycom accessories can be integrated as well, such as the Polycom Producer or EagleEye directors for automatic camera tracking. It includes all the features of previous releases, important fixes, and the following new features: Poly Lens upgrades the . RELEASE NOTES 6. Sales Order Number: Ship Date: (Poly Trio 8500 and 8800 only) Polycom EagleEye Mini USB camera Poly frequently provides software updates with new features and recommends that you regularly update the software on your Poly Trio devices for the best performance and experience. 1AA Polycom, Inc. I want to use the Trio to connect to a Zoom meeting, but I want to either be able to use the phone/mic as the audio device OR even just dial into the call using the phone (I have it set up with our VOIP provider, but This Set Up Guide applies to Poly Trio 8800 systems. Poly Trio Solution UC Software User Guide v7. Polycom Trio 8800 with Firmware 5. 8 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Poly Trio 8500/8800 Software 5. Select Downgrade Zoom Rooms. 10419 Link to the previous 5. 0031 Release Notes - 9083763 Mute controls must be managed from the Trio when running Zoom Room Connector and linked over USB to MAC OS systems. As a test, I took one of our Trio 8800 units and factory wiped again, and before setting up I changed the admin password. Use software version 6. Products • Polycom® MSR Dock 0. Zoom Room Controller . Obviously an issue with the Zoom. If the feature is disabled by your administrator or if you want to install a particular firmware version you can update the firmware manually from the Web *** This article explain the setup of a Trio 8800 or 8500 paired with a Polycom Visual + for Zoom (line 1) and OpenSIP (line2) *** STEP-BY-STEP. Upgrade appeared to be going to plan however the device never completed the set up and is now in a continous loop where it is 'Completing provisioning', then rebooting. 15063. Our support line is open Monday to Friday 9AM-to-5PM. 0 software from the Polycom Trio 8800 or Polycom Trio 8500 page at support. upgrading the software and pairing it with a Polycom Trio system. Poly Trio 8800 Updates. So all I can do is try to pair it by entering the studio mac address in the trio’s ip interface or try to find the trio in the studio’s ip interface. For more information, please click Method 1. Using the Polycom EagleEye IV USB Camera with the Polycom Trio 8800 conference phone is as simple as plugging the camera into the Polycom Integrating Poly Trio Systems with Zoom Rooms Solution Guide. Poly Voice Software (Trio 8300, Trio 8500, Trio 8800 I paired trio 8800 with studio X50, however, only the 8800 microphone is picking up sound. Hello, I am considering setting up a Polycom 8800 and Visual+ collaboration kit in hybrid mode with Zoom on line 2. b. More than 400,000 companies and institutions (Poly Trio 8500 and Poly Trio 8800 only) Polycom EagleEye IV 4x and 12x cameras ; This release of UC Software for the Poly Trio solution is for OpenSIP and Zoom Room deployments. 3 Polycom Trio 8800 Skype Collab Kit Eagle Eye Minicam (7200-85310-019) Unused condition Optimize your modern workspace, huddle room, or small team meeting space by combining the legendary audio of Polycom Trio with the high-quality Polycom EagleEye Mini camera to create a video and content sharing solution that is perfect for desktops, small For now, you are unable to update the software version of Zoom on your Trio on your Zoom web portal. Hardware: Poly Trio 8800 or Poly Trio 8500 and a Poly Trio Visual+ accessory with a compatible camera. But what I'm trying Polycom RealPresence Trio 8800 IP Conference Phone - Replaces Polycom IP7000 (Renewed) Poly - Trio C60 IP Conference Phone (Polycom) - Smart Conference Phone for Any Meeting Space - 5' Color Touch Display - Works with Teams (Certified), Zoom & More Because of its generous field of view and pan-tilt-zoom functionality, Polycom EagleEye IV USB Camera works in conferences from small to large, from huddle rooms to conference rooms to board rooms. 6846 Trio C60: 5. I am able to restore the factory defaults, but upgrading a firmware version via USB does not succeed. 0. Click the Participants button in the Zoom application and click the Invite in the expanded panel. 10 software from the Polycom Trio 8800 or Polycom Trio 8500 page at support. Download and install Polycoms Virtual USB Software for your Trio using the browser on your DTEN: Polycom Trio 8500. Trio 8800: Zoom Rooms Controller 5. Advanced telephony : Supported . This overview includes important technical updates such as bug fixes, new features, as well as news about product launches, recalls, and end-of-life announcements, sourced from Zoom will end support for its Zoom Rooms Android Controller application on specific legacy hardware devices including the Trio 8800 in March 2023, releasing the final version 5. The Trio will be the speaker/Mic and the controller application for the Zoom Room and will be running native Zoom software. 8° field of view; Plug-and-play device with USB connectivity; Dell OptiPlex 7050 MFF Computer with Zoom Rooms installed; Poly Trio 8800 Zoom Rooms Bundle for Midsize Rooms Includes: Poly Trio 8800 Conference Phone; Poly EagleEye IV USB Camera with Remote Control; Dell OptiPlex 7050 MFF Trying to replace iPad Zoom Room controller with Polycom Trio 8500- not able to paring the Zoom room. Poly Trio VisualPro Software 6. Add the Polycom Trio™ Visual+ and • Support for signed software executables • Wi-Fi encryption: WEP, WPA-Personal, WPA2-Personal, WPA2-Enterprise with 802. When we did that, all devices (including the Crestron display) say "cannot connect to zoom room" now. 0 (214). The password was retained through device reboots *until* the Zoom provisioning took place and the software was updated (to the same 7. co. 10. Akin To The Polycom Legacy, The Trio Is The World's Most Popular Conference Phone With Its Sleek Design And Best-in-class Audio. The Polycom Trio 8800 conference phone also offers the optional ability to present and share content and add video conferencing. 9. As the Zoom meeting host, start the meeting from a device (lectern PC, laptop, smartphone, tablet). 7727. Poly RealPresence Trio Solution with Lync Quick Tips Poly Trio Solution UC Software User Guide v7. 0 (1920) as embedded software. Click update/Accept. The Poly Trio - More Than Just A Conference Phone. 32 MB. Poly SoundStaion IP 7000 Keys Layout; Mute a Call; Hold and Resume; we only discuss how to manually upgrade the phone's software or perform a factory reset with the Web Configuration Utility. Known Issues in Version 6. 8m/6ft USB 2. HP Poly sales are offering Trade-In Programs to upgrade customers on Trio 8500 and Trio 8800 to Trio Poly Trio VisualPro Software 6. 2 or higher for Poly Trio and up-to-date software on supported peripherals. 41 MB. There are several managed phones that Genesys Cloud supports that are incompatible with Genesys Cloud Voice and BYOC Cloud. 8 The build IDs are: Trio 8500: 7. 6. Poly Voice Software (Trio 8300, Trio 8500, Trio 8800 and Trio C60) Parameter Reference Guide 8. They sent me a replacement unit, I installed the zoom. com Polycom Asia Pacific Pte Ltd +65 6389 9200 www. Currently have two these configured and hooked up to a NUC (4-core i5 / 8 GB RAM) and Mac mini (2-core i5 / 16 GB RAM) respectively. Support menu. 1 AA or later) 422 MB Feb 09, 2022 – Release Notes. Resolution: Customers looking to use Trio as a ZRC for Zoom Rooms are recommended to upgrade to Trio C60. 5. Polycom® Trio ™ Solution – Release Notes UC Software 5. 3. The firmware To downgrade Zoom Rooms for all users in the account: Sign in to the Zoom web portal as an admin with the privilege to edit account settings. 2AE December 2017 This release for the Polycom Trio 8800 and 8500 systems includes several important fixes. Check for updates. In the navigation panel, click Room Management then Zoom Rooms. Please note: If you experience Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. Polycom Trio™ 8800 The conference phone reimagined for open SIP environments Polycom Trio™ 8800 is the conference phone reimagined for larger conference rooms. 0031 Trio 8800: 7. 0AA or later. Polycom Trio 8800. 1 to 7. Das Polycom Trio ist entweder als Teil des Polycom Trio for Zoom Rooms Kits oder als eigenständiges Gerät erhältlich. Zoom Account: Zoom customers must purchase Conference Room Connector licenses. 1 on the trio 8800s. • Enhancements to the Polycom Trio 8800 and Trio Visual+ system interfaces Zoom software minimum version the final feature release of the End-of-Sales product stops working after 15 months. These instructions apply to all supported Polycom desk phones. It does not discuss how to set As a test, I took one of our Trio 8800 units and factory wiped again, and before setting up I changed the admin password. In the top navigation menu, click Utilities then Software Upgrade. POWER KIT NOT INCLUDED. Recently the Visual + device seems to have lost its pairing over the LAN. Trio 8500 and 8800 systems, when optimized for Zoom Rooms, act as a controller via the system’s touch user interface and provide audio for Zoom Room meetings through the built-in speakers and microphones. Support Home ; Products Enable management, insights, and software for your video, voice, or headset device. 4 & 5. Trio Optimized for Zoom Rooms Trio C60 systems optimized for Zoom Rooms act as a controller for Zoom Rooms via the system’s touch Lync 2013(Trio 85 00 and Trio 8800 only) Basic SIP telephony : Supported . 3. 5: February 2025: Meta: Zoom for Home: Portal: On the heels of the recent release of the Polycom RealPresence Trio 8800 comes the first firmware upgrades. Successfully boots up as 5. More than 415,000 companies and institutions Polycom Trio 8800 with Firmware 5. When we go to attempt to resync the devices the instructions we are given are the following. • Poly Trio 8500 system • Poly Trio 8800 system • Poly Trio C60 system • Poly Trio C60 ND system • Poly Trio C60 NR system Related Poly and Partner Resources See the following sites for information related to this product. Page 175 Software Update using Windows Update Server You can use Windows With a Polycom Trio + Group 310 bundle, you are able to use Polycom’s top-of-the-line video conference cameras like the EagleEye IV-12x, which is full HD 1080p with smooth motion pan-tilt-zoom. 10 MB. Polycom Trio™ Solution – Release Notes UC Software 5. 34 Zoom und Polycom haben sich zusammengetan, um diese kombinierte Lösung anzubieten, bei der die Zoom Rooms Controller-Software in die Polycom Trio-Firmware eingebettet wird. Using the "Voicemail" option in the Feature menu I've got a Polycom Trio 8800 that has a black screen with only the 'home' and 'back' button available at the bottom of the screen. POLYCOM www. us firmware, and lost LAN connectivity on the initial unit the reseller sent me. 31 MB. ; Zoom (Poly Trio 8500 and 8800 only) Polycom EagleEye Mini USB camera Trio 8500, Trio 8800, and Trio C60 systems support Zoom Room Controller (ZRC) 5. UC Software with Skype for Business. However when the Polycom RPTrio 8800 is unplugged and plugged again, the zoom icon disappears as if the phone lost the configurations and rolled back to previous settings. 800. 0 revision AD reboot or change to an idle state when attempting to access voicemail in one of the following ways: Using the one-touch feature. Get work done more efficiently with Zoom AI Companion. 15 MB. 0 cable and setup sheet. 0 • Polycom Trio 8800 system 5. This The UC Software for the Trio 8500 and Trio 8800 download doesn’t includea dedicated executable file This is not a Polycom solution, but rather a Zoom solution which we have worked with Zoom to bring to the Polycom Trio reducing the total cost of a Zoom Room Deployment. Title: Trio 8800 Data Sheet recently I've been trying to perform Software Upgrade operation on my Polycom Trio 8800. 5° x 44. Includes 7. ; Navigate to TCP/IP Parameters and make note of the IP address next to IPv4 Addr. 3432 for Trio 8800 What’s New This release of UC Software for the Poly Trio solution is for OpenSIP, Microsoft Skype for Business and Zoom Room deployments. 0 revision AD voicemail issue. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics. I followed instructions of the guide titled "[FAQ] Add Zoom interoperability to the Polycom Trio" and indeed the zoom icon appears on homescreen of the Polycom RPTrio 8800. It includes all the features of previous releases, DECT) phones. Open the support page for the Poly Trio Model ( 8500 or 8800 ) you are deploying. Find the Zoom Room you want to downgrade, then click the ellipses . I have put these files onto a fat32 stick and factory reset the device using the four corners of the screen trick. 14. DATA SHEET_POLY TRIO 8800. us provisioned, and Polycom supported, firmware. One of our clients are using a trio as their microphone system. Currently I'm running it on UC Software Version: 5. 1 or above) based provisioning; Polycom Device Management Service for Enterprise (PDMS-E); Polycom Device Integrating Poly Trio Systems with Zoom Rooms Solution Guide. sip. Polycom Trio está disponible como parte de un kit de Polycom Trio para Zoom Rooms o como un dispositivo independiente. 4. 7982 Part number: 3111-65290-001 Rev:A MAC address: 64:16:7F:29:BA:48 In order to use Zoom as an unregistered client in the Polycom supported hybr The Poly Virtual USB Connector for Zoom Rooms enables a Windows PC running the Zoom Rooms application to connect automatically to a Poly Trio C60, 8500, or 8800 when operating as a Zoom Room Controller. • The Polycom Support Site is the entry point to online product, service, and solution support I have a Polycom Trio 8800. 8. It The UC Software for the Trio 8500 and Trio 8800 download doesn’t include a dedicated executable file Software Update Camera software upgrades through Polycom Trio system Products • Polycom® MSR Dock 0. ld file • Polycom Trio system integration with Zoom Rooms . the X50 microphone is not picking up sound. 37 MB. Poly Trio™ 8800; Poly Trio™ 8500; VIDEO RESOLUTION (TO AND FROM FAR END): Up to 1080p, 30 fps from 1024 Kbps; USB PASS-THROUGH SUPPORT: For Windows 10 PC’s; CONTENT SHARING VIA USB: USB connects to Poly Trio 8x00 and uses Polycom People+Content IP (up to 1080p30) to send content locally or with others when in an open SIP Installin a new DigiCert Global Root G2 certificate to Polycom Trio 8800 in Zoom Phone System 2024-01-03; Zoom Call Transfers Ringing all Call Queue members desk phones in Zoom Phone System 2023-12-05; We have been told to update Polycom firmware, we were told to open all ports on the firewall inbound and outbound, we were told that fixes motorized pan-tilt-zoom (MPTZ) camera for use with Skype Room Systems (Polycom® MSR Series) docks and with Polycom Trio™ 8800. 1. uk About Polycom Polycom helps organizations unleash the power of human collaboration. 6 Press Select button to set the camera position 7 Pan / tilt the camera using the down button 1Download the latest software image of Polycom EagleEye IV USB Camera from the Polycom We have a Polycom Real Presence Trio 8800 with Trio Visual + that is having pairing issues. us for the Zoom Room Controller: - 8795856 USER GUIDE UC Software 7. It includes all the features of previous releases, important fixes, and the following new features: Hello all, we just released the Trio UC Software 5. 22 MB. 2AC September 2017 This release for the Polycom Trio 8800 and 8500 systems includes the following: • Screen Mirroring on Polycom Trio Solution • Software Update using Windows Server • Trio 8800 System Media Keepalive 12x optical zoom, ±170° pan, 120° tilt, 72. This can affect the operation of the Trio when the device needs to switch to using a different Pexip Point of Presence (PoP). 25 MB. 1 0. 0 version from Zoom) - after the provisioning, the factory default admin password was back. 0 (275) as embedded software. Paste this URL into the phone's web UI during the assisted provisioning process. Power over Ethernet. The product life cycle of Poly Trio 8800 is presented in chronological order in the following summary. 4AA are: Trio 8300: 5. 3AA | April 2020 Supported in Shared mode for models: Poly Trio 8500, Poly Trio 8800, and Poly Trio C60 . 11. If the phone is currently in Zoom Phone Appliance mode, follow these steps to convert back to SIP mode registered to Zoom Phone. Product Part Number: 2200-66070-001 . Poly Trio Interoperability with Zoom Solution Guide. In previous versions (Polycom SIP software 3. Polycom RealPresence Trio Administrator's Guide. User manual. Zoom manages the allowable version of firmware, which currently is the 5. Signing In and Out DATA SHEET Polycom RealPresence Trio 8800 Polycom, Inc. Click on the dropdown menu and select the latest update (bottom of the list) 4. com. There is a known limitation with the Polycom Trio such that the most often it can fetch updates from Pexip 's provisioning server is hourly. Support Home ; Trio 8800 series . 0 Rev AD => here <= What’s GA In this Release? Trio 8300 support (A Poly Trio 8300 platform-specific Trio 5. Note: The Polycom Trio 8500 and Polycom Trio 8800 systems and Polycom Trio Visual+ accessory are also known as Polycom RealPresence Trio 8500, Polycom RealPresence Trio 8500, and Polycom I actually received a unit from the reseller, installed zoom. Poly Partner Solution Support Poly Trio 8800 IP Conference Phone and PoE-enabled Specifications Display Aspectratio: 16:9 Nativeresolution: 720x1280 Paneltechnology: ColorLCD Displaysize(diagonal): 5" Displaysize(diagonal,metric): 12. Polycom® RealPresence Trio™ Systems Quick Tips Skype for Business Provisioning Guide. 0 Ranger 2311 and 2304 USB extenders Surface Hub • System Version: 10. com. The computer and USB local device are wall mounted behind the displays allowing for easy access and installation. 0 of the UCS firmware. 0 . Quick Tips for Poly Trio 8500 and 8800 Systems. Locate and download the Poly Virtual USB Connector for Zoom Rooms software package. 0 0. For more information about setting up and using the system, refer to the Support pages at support. motorized pan-tilt-zoom (MPTZ) camera for use with Skype Room Systems (Polycom® MSR Series) docks and with Polycom Trio™ 8800. NOTE: You can daisy-chain up to two additional Poly Trio systems to a Poly Trio C60, Trio 8500, or 8800 system for enhanced audio Polycom Trio 8800 - Reset to Factory Defaults Download the 6. 6 Press Select button to set the camera position 7 Pan / tilt the camera using the down button 1Download the latest software image of Polycom EagleEye IV USB Camera from the Polycom Polycom, Inc. Please be aware that hardware How-to setup Polycom Trio 8800 & 8500 for Zoom & OpenSIP Need assistance with the configuration, we can help! 1-877-816-4005 option 4. Polycom Trio 8800 Software: 5. In this case, there can be a delay in the Trio picking up the new PoP details TRIO SERIES – PRODUCT COMPARISON Trio 8500 Trio 8800 Trio Series Conference Phones Overview Summary Audio and video-capable conference smart phone with connectivity to multiple platforms. View the Poly Trio Solution User Guide for more information on available features. Polycom Trio Systems with Skype for Business Environment Quick Tips. 1 Hi everyone, can Polycom trio 8800 still pair with studio x50 in 2024? the option “networked devices” in advanced on the trio is missing. Note: This section mainly applies to a VVX series phone, but the instructions also apply to SoundPoint and SoundStation phones. 43 MB Provisioning with the Master Configuration File - Best Practices 35361 The UC Software for Polycom Trio 8800 download does not include a dedicated executable file for the Polycom Trio Visual+. a. In the same fashion as previous articles on this blog covering various Lync and Skype for Business devices like » Install the Poly Virtual USB Connector for Zoom Rooms software. 4 and above supports 4 display layout options. BUY NOW. 6847 Important: When you upgrade your Poly Trio system to UC Software version 5. 34 MB. This is not a Polycom solution, but rather a Zoom solution which we have worked with Zoom to bring to the Polycom Trio reducing the total cost of a Zoom Room Deployment. 5 LIS compliant with RFC 5985 Configuring the source of location information allows the phone to share its location details in the invite sent when a 911 call is made to ensure the 911 operator dispatches emergency services to the correct As a test, I took one of our Trio 8800 units and factory wiped again, and before setting up I changed the admin password. Software Version: Polycom UC Software 5. 13. They are connected to a PC running Window 11 and when they have zoom meetings, one time out of 5 approx, the trio Is not detected as an audio device in Zoom and in the audio devices. Marrying our legendary voice quality, and the additional capabilities of business-class video and content, Polycom Trio has the broadest interoperability in its class and Download the 6. 1m There is a config option to add the calendar for the endpoint in the Zoom Portal. 10 Category Issue ID Description Workaround Audio EN-111324 During a call, the mute status of your paired The following devices have been tested and confirmed to work with Zoom Phone: Cisco TelePresence series* Cisco Webex Room Kit* Lifesize Icon 400; Lifesize Icon 600; Poly Realpresence Group Series; Poly Trio 8500** Poly Trio 8800** *Note: While other firmware may work, Zoom recommends using CE 9. ; Navigate to Status then Network. Meet Now. 1. cab format links are the correct firmware packages for using with the Lync and Skyp To enable connect the Trio via a USB Cable to a Zoom Room PC or Mac: In-Meeting: Join Scheduled Meeting. It Software on Trio 8500and Trio 8800, using a USB flash drive. Server type: Polycom Hosted Server and click Check for This software release runs Zoom Rooms Controller software 5. The . Please consult your phone system administrator with any other issues that may require you to use the Web COnfiguration 12x optical zoom camera with auto-framing; 12-microphone array with noise cancellation; Content sharing and annotation; Polycom UC Software RealPresence Trio 8800, Visual+ Administrator Guide. In order to do so I went on Web Interface of the phone: Utilities -> Software Upgrade and choose: 1. 3257 (missing some of the configs from Zoom) and after a short while- shows upgrading firmware up in the corner, reboots and goes back to The following table lists Microsoft-qualified UCS releases which support native device updates and will continue to be updated as future releases are posted online, including links to both Release Notes and the software packages. Zoom and Polycom have partnered to provide this combined solution by embedding the Zoom Rooms controller software within the Polycom Trio firmware. (SIP connection to Zoom). Polycom Trio Systems Quick Tips. 5: February 2025: Yealink: Zoom Rooms Controller (Android) CP960: Zoom Rooms Controller 5. Poly frequently provides software updates with new features and recommends that you regularly update the software on your Poly Trio devices for the best performance and experience. Using the "Voicemail" option in the Feature menu (Poly Trio 8500 and 8800 only) Polycom EagleEye Mini USB camera ; This release of UC Software for the Poly Trio solution is for OpenSIP and Zoom Room deployments. Sign in to the Zoom web portal. 2 out of 5 stars 6 14 offers from $63252 $ 632 52 The Poly Trio C60 can pair wirelessly as the Zoom Rooms controller and double as the rooms speakerphone utilizing Poly’s world class audio technology. I have a Polycom Trio 8800 that I have set up as a Zoom Rooms Controller. 4AA, you can no longer Overview of RealPresence Trio Features RealPresence Trio supports audio-only conference calls with Open-SIP voice platforms along with point-to-point, bridge, and video calls, and when paired with the RealPresence Trio Visual+ content and video accessory, can stream video and share content for all calls on the RealPresence Trio. Zoom Help Center. WebEx and Zoom—or enjoy multiple platforms simultaneously with the hybrid registration Support for signed software executables • Wi-Fi encryption: WEP, WPA-Personal, WPA2-Personal, WPA2-Enterprise with Polycom Trio 8800 is also known as Polycom RealPresence Trio 8800. Quick Tips for Poly Trio Systems with Microsoft Teams 3725-86628-002|A Software 5. sqwelgbfpygjuuttsmglwstbgeedfxhyctcupjuqdbbvezwzeolfb