Xfinity customer service reddit

Xfinity customer service reddit. Mostly get cable tv calls here, some internet. Our price for 2024 is the highest gouge ever by Xfinity. So I've just been dealing with paying $85 for 400mbps internet (and that's with a "bundle discount"). Finally spoke with someone and my problem has been resolved. Comcast is also the only company to offer fiber service to us for $300/mo. I have spent 30 minutes trying to speak with a live agent and continuously get put into an endless loop. Your Maryland connection is 1000/35, your Virgina is 300/10. On your Virgina connection, with your phone on Wi-Fi, your phone+laptop max out at 10mbps. Aug 13, 2022 · Click "Sign In" if necessary. I'm working to try to figure out an alternative to Xfinity but unfortunately they essentially have a monopoly. A subreddit primarily dedicated to asking questions and/or discussing experiences with Comcast. BTW this is my 4th incident since May 2023 , where my internet was interrupted for more than 8 hours. Frustrating experience with Xfinity customer service and how I fixed it . No fee if you retain at least 1 home service. The customer service rep at the time seemed helpful and gave me a personal number to contact if I ever needed assistance in the future along with a different line if I couldn’t reach them there. Also can’t beat the price - $35/month for 3 years. Comcast business tactics is absolutely abusive and disgusting. Many apartments including mine has some kind of agreement with them, limiting me to 1 isp aka xfinity. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. They intentionally limit the number of customer service representatives and used covid as an excuse to significantly increase wait times for technical support issues. The tools used to mock customer service are severely broken and as a consumer I have no recourse. EDIT: Doing this while at work, so i'll be Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Xfinity business customer service. Or check it out in the app stores Home; Popular; TOPICS Xfinity customer service chat got weird. I'm in the same boat as you. Comcast doesn't throttle connections between Xfinity users, if they did this would be a widely reported issue given the tens of millions of users. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Customers mostly just want someone to help them. 3. Please send us a modmail with your full name and service address to get started. Instance #1: My bill was about to expire I ran some call centers for a time. (800) 934-6489 (800-Xfinity) EST. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. In the 'To' line, type "Xfinity Support" there. • Click the "Peer to peer chat" icon. It sounds crazy but if it’s not better then it’s for sure equal. comcast. It ends either 12 or 24 months from the day you started the plan. Ran in to that 2 weeks ago. Have spent 6 hours trying in the past 2 weeks. Members Online haha this post gives me anxiety. Now, they make Virgin media in the UK look fantastic - not something UK consumers would ever consider. It should be $25 if it's $599 off. If you wish to receive support from a Community Specialist, please update your post flair to either New Post - Billing or New Post - Tech Support as appropriate. From my experience (a very frustrating one at that) over the past few months, I've learned some about their customer support layers. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. We can help with your billing. Comcast customer service is a joke. I contacted customer service via their terrible phone tree and ended up texting with them to find a way to get a better package for by ridiculous bill of $240 per month. After I told her the discount code, she kept telling me no other promotion can be applied on top of $400 off and if I don't get $400 off, I can call them again. You do have metrics to meet, but you don't really need to perform at all. Type your message in the text area near the bottom of the window. The "Xfinity Support" graphic replaces the "To:" line. Comcast customer service has only gotten worse over the years. If you have questions about your services, we're here to answer them. The agent first insisted there's only $400 off promotion. I have Google Fiber and Comcast Tv at my Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If it doesn't, just keep chatting until you get a live chat agent and ask them to request a callback for you. A few years ago my wife and I moved. Manage your Comcast Business account and get troubleshooting help for your company’s Internet, TV, and Phone services. View community ranking In the Top 5% of largest communities on Reddit. The old home had multiple ISP options including Spectrum and ATT fiber. 5. Chat - There are different chat teams but they are all pretty bad. Offshore from what I can tell and literally every piece of info they give Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Unfortunately when I got a new phone I lost the screenshots documenting the issues. I am a bot, and this action was performed automatically. If you do your best, most customers are just fine with it. Hey Reddit, I wanted to share my recent experience with Xfinity, which has left me feeling frustrated and disillusioned with their customer service. We wanted to opt out of Xfinity Mobile to switch to a different network provider to get the benefit of 2 lines in the same plan. Your discount will be $30 per month for 24 months if you sign up for Xfinity mobile with Unlimited Data or $10 per month for 24 months otherwise. From the day we moved in our service here Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. It's been about 20 hours, I'm guessing that call ain't happening I'm gonna try to call 1-800-XFINITY and hope for the best 😕 I'll reply to this thread later with updates Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Rant. Had a billing problem Hello Reddit! I recent went down a rabbit hole reading about the various tiers of Internet service providers. Find help & support articles, chat online, or schedule a call with an agent. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Today I spoke with no less than 10 customer service agents for Comcast between chatting on the app and on The fact that my HOA has a contract for cable with them probably doesn't help either. Xfinity Mobile customer service number. Discounts for those curious; Customer owned gateway: $10, Xfinity mobile: $30, Autopay/Paperless: $5, Service discount: $29. My go to is to say "wire down" whenever you get a chance. I have had three separate customer service agents lie to me over text regarding my bill and just want to vent. Oct 31, 2020 · Comcast has the worst customer service I have ever experienced. If you have a spare phone that's compatible (BYOD restricted to iPhone, Samsung Galaxy and Pixel). he tested the line and said if there is a problem it was the line under the house. UPDATE: I received timely and helpful communication from the moderators on this post and they honored the deal I was offered for $70 for 1200Mbps and it is now active. Xfinity WiFi Customer Service is in India & They Don't Have Supervisors. The phone must be paid in full prior to requesting Some insight into customer service teams and escalations. You'd think they would give you something for calling in. So we are currently dealing with this exact issue. Closed. EmbarrassedLayer6589. Currently paying $45/mo for Gigabit Extra (1200mbps) after discounts and another ~$24/mo for xfinity mobile. The new home has just 2 options, ATT (25mb) and Xfinity. • 3 days ago. I get to the new house and was told "sorry, previous resident left a non-pay" and my account information May 14, 2024 · Xfinity bill pay. Unfortunately, Comcast/Xfinity is the only ISP for millions of Americans so they don’t care about offering attractive rates and service in those areas. There are just a few requirements to be aware of: The phone must be an Xfinity Mobile device. Sorry for the shitpost, but I need to vent, and maybe doing so in a visible way will kick some Comcast employee in the ass enough to do something. The rep texted me and said they could reduce the bill to $190 and I said great. I'll answer any questions that I can as long as it is within the rules. " That will get you to retentions. Xfinity always had a customer loyalty department before. Jul 8, 2023 · The absolute worst customer service. After speaking with four customer service representatives over four hours the only thing that was accomplished was the cancelling of my flex service. Comcast customer service decided to play with me about the Comcast Replacement Program today. The best way for you to evaluate is to try their service. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. the fastest way to speak to a person is say cancel my service! Start naming random fruits and vegetables. View Comcast Business Support. Members Online Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. For years I only had the choice of Xfinity internet or a low speed plan with AT&T. 20 years ago Comcast was a shining light of customer service compared to the UK and relatively cheap in comparison though internet speeds were slower. I have been with Comcast for 7 years and will terminate my account at the end of this year. 5 Mbps (according to their disclaimer). Xfinity's policy is below: If you need to unlock your phone so that you can switch out your SIM card, it's no problem. They sent new equipment to our new address and I turned in our old equipment to an Xfinity/ Comcast near our old address. Most other fiber companies in the area offer the same (or better) service for $80/mo. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. ( 800) 391-3000 EST. It cost $15-25 per call answered. i had an internet outage that lasted for a few hours. I am not exaggerating - the line to the Customer Service Desk was a third of a mile long. Residential Sales: Visit xfinity. Narrow-Badger3056. They confirm that my pass expired about 12 hours early, and offer to refund me a pro-rated rate of $2. Archived post. The fee is $10/month remaining in your contract. Find out more info or access your Xfinity Mobile account by calling an Xfinity Mobile specialist. The reps there simply call their corporate numbers. It fucks with the algorithm, and you will get connected to someone. In my area there are few choices except DSL (my backup which is crap), Xfinity and satellite (lol). Call if you are a new or existing business So, they quote you the first year price for a 3 year contract which means your effective price is really what they quote+$15/mo. "Chatted" with a customer service rep yesterday, he said someone would call me in 30 minutes. A drop-down list appears. • Type your message in the text area near the bottom Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Complain for Terribly Bad Customer Service. We are working hard with our business partners to enhance the customer experience, and satisfaction. Lies about Offers. com; Call 1-855-211-1804; Comcast Greater Chicago Region contacts: Press Information I'm sorry to hear about your experience with the Xfinity Mobile team. In June 2023, I had contacted my internet service provider Xfinity, with which my wife had the mobile service as well. So I bought a week's pass but it expired a day early, which just so happened to be on Christmas. If you intended to post in our community to receive support from a verified employee, please update your post flair to either New Post - Billing or New Post - Tech Support as appropriate. com; Call 1-800-XFINITY (1-800-934-6489) Business Sales: Visit business. You can even switch to 1 service on a month to month rate, and cancel shortly after without a fee. st/3qQ4LQU) Please include your full name and service 100 dollar service call that i wasn't told about. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489). I received different information from each individual representative regarding price and package details, all of it misleading. Not sure if this is the right place but Xfinity mobile has to have the worst customer service ever. Hit the compose button to the right of "conversations". New comments cannot be posted and votes cannot be cast. I was up 36 hours straight trying to get the family home. • 2 days ago. If you have not already, please review both the Posting Guidelines and Rules Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. As a general rule, call 1-800-xfinity, in the automated prompt say "cancel my service. Please send us a ModMail message! (https://comca. Get the Reddit app Scan this QR code to download the app now. You will receive a monthly multi-product discount if you sign up for Xfinity Mobile service and activate a new line within 90 days of this order. I know the poor dears did not understand when I said I would be contacting someone. No customer wants to pay the monthly bills to support those wages. So really, just one option. Both MAJOR red flags. For comparison, my boss pays $95 for 1gbps fiber with FiOS. 1 Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Flight home was completely jacked. Or, someone will be warned away from Comcast if they have a choice (unlike me) Called a week ago, since I'm moving. The customer service on the phone, while they are nice, also have absolutely no power. Its the same CSRs taking calls from both companies, but the Astound customer management software (ICOMS) is so painful to use, most CSRs will consistently fuck things up like adding digital packages, or premium channels like HBO. he said he would have to drill into my As a reminder, posts with Discussion flair are intended for community conversation (such as "which modem should I buy?", etc), and will not receive an official reply. So eventually nothing useful came out from Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Seems like they may be considered Tier 1 domestically, but not globally. . I've always asked for promo prices and contract prices when renewing. 6. Itstime-2023. Now T Mobile Home internet is available here and it’s only $30 if it’s bundled with a phone plan. Thanks, I did finally get hold of them, not sure why Google recommended the other two numbers. Posts with Discussion flair are intended for community conversation only (such as "which modem should I buy?", etc), and will not receive an official reply. This will not work(I worked for Xfinity for 8 years). I was shocked to learn that Lumen is considered a tier 1 and Comcast is considered a tier 2 ISP (since it purchases transit from Tata in some cases). That will automatically trigger it to show you the option of requesting a call back or chatting with an agent. So I call the number and I'm directed to an Indian call center. They would get our price back down to close to what it currently was with the last yearly contract. 83. I've tried the following numbers and get busy signals last couple of hours: 18009346489 18003913000. Retentions can do anything for you for billing or package upgrade/downgrades, or will get you to the correct department to troubleshoot your things. Yes, I agree that Xfinity/Comcast has terrible customer service. Solved. As you are typing a drop-down list appears. We moved in August, and I transferred our service to our new address. The Executive Customer Relations sent an email around 5 pm with the FCC complaint number attached. I regretted the fact that I would have to deal with this company again after moving back east. You account needs to be flagged to get routed to the executive customer service. I finally activated my 2 lines September 17 & my Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. We have been on the phone off and on for the To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon (speech bubble) Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". The phone must not be reported lost, stolen, or involved with fraudulent activity. Worst customer service ever. You can post for technical support, advice, or just to vent about how you feel Comcast did you wrong. We can submit a request to the team to further look into this for you. Very grateful for the quick help. Xfinity unlimited is deprioritized (not throttled) for the 1st 20 GB; after that, speed is throttled to 1. Bananas and potatoes did the trick for me a few weeks ago. 1. Instead, type "Xfinity Support" there. Their brick and mortar stores have absolutely no power or say in solving or fixing issues. The company just changed the majority of customer service to national so you can probably get through but once the realize it's letting everyone through they will change the number and spit you back in que. ADMIN MOD. We called to pay a bill calling the 1 800 xfinity number. Pay your Xfinity bill by phone 24/7. Xfinity For full functionality of this site it is necessary to enable JavaScript. Click the "New message" (pencil and paper) icon. Discussion. I transferred my service on 9/28/23 and still cannot get customer service to give me accurate information, such as what is my current account number! I have made numerous calls and is always referred to chat(no help). Billing and huge price increase 2024. Get online support for Xfinity products & services. We were on Spectrum for years and rarely had any issues. • Click the "New message" (pencil and paper) icon. Calling 1-800-XFINITY (1-800-934-6489) To locate an Xfinity Store or a Comcast Service Center near you, click here. Dec 9, 2021 · 2. Bring it on Reddit! Proof: Badge thing, nametag, and a special pen. It's not. I am a Comcast customer service rep, AMA! I am a current Comcast customer service rep over the phone. Wave operates all along the West Coast, including downtown Seattle. You don't have to deal with abusive customers at all - if they are abusive you send them to "hold to talk to the supervisor" hell. Go on their chat (I use their xfinity app chat feature) and type in "rep", "call", or "request call". Today I called xfinity customer service again. i had the company come down next day and look they found out at my junction boxthe coaxial cable was loose. It should be visible in your online account. ( 888) 936-4968 EST. Verizon 5G home may have lower ping for gaming than xfinity. Hey uNecessaryCustomer208 that's not the experience we want for you. Aug 30, 2023 · Comcast has horrific customer service. I have a package that includes cable + internet. I signed up online for Internet (without an issue) and am given an account number. Jun 24, 2022 · 2. On December 8th, I decided to call Xfinity, as I do every couple of years, to see if I could reduce my bill, which had increased from $190 to $238. We have been customers for over 30 years. Incredibly frustrated Xfinity customer. I filed a complaint with the FCC at 12:38 pm today. I was trying to upgrade my Xfinity plan from a flex box to X1 services. Always gets a human. I just feel like there’s so much potential for the 5G service and speeds may increase ever more in the near future. zy cx wq gh va ej wc qw wc vi