Xfinity xfi app not working

 

If you’re using an Ethernet switch, some managed Ethernet switches can block the signals necessary to hardwire your gateway to your Pod. (Step found via reddit) 3. Scroll down to Common Solutions and click View Status Center. Tap Test your whole home network. Select the new WiFi Mode and/or Channel setting. When I go into Advanced Settings, I don't get the 2. I saved the settings and rebooted the gateway. This article covers how to use the network settings and Advanced Settings in Xfinity xFi using the Xfinity app. Port forwarding at the top. In macOS Network Configuration. 2) Delete your port forward for minecraft in the Xfi app. Select Save to save your new settings. On the right side of the page, under Private Wi-Fi Network, click the 2. Xfinity by Comcast outages reported in the last 24 hours. 2. I am only able to access the settings for a minute or two after I reset the modem by hitting the reset button on the back, and then I lose connectivity. i'm on the network right now on my computer. Restart from the Help menu. Since WiFi is still online, I suspect there is a glitch in Sep 15, 2021 · I have 6 xfi pods. That is their device activation line. Mar 25, 2020 · I can not access my modem's settings through the default gateway of 10. And the combined powers of the Xfinity xFi Gateway and the Xfinity app allowed us to customize our home Wi-Fi networks easily. The "To:" line prompts you to "Type the name of a person". Feb 25, 2020 · Trying to add a Port forward through the xfi website as it wont allow anymore directly from the router. As a result, you may need to: Sign in to the Xfinity app or online. Can’t see service set identifier (SSID) WiFi name. When I go to Account -> Devices section, I only see the option to activate the xFi gateway. 3) Restart your computer. • 24/7 real-time support anytime you need it. Oct 29, 2023 · roku xfinity stream not working I called customer support and they stated they no longer are supporting Roku as a streaming platform. Important: When asked if you want to import settings or set up manually, choose MANUALLY, do not bring in any old settings. I've called xfinity about this multiple times and I sit there for an hour each call, but then in the end they randomly send a technician for no reason and nothing changes. The app recognizes me when I go to reset the password as it gives me the option of obtaining the reset code through text or email both of which I can receive. Select the Network Connections option. With all-in monthly pricing. Apr 9, 2020 · Of course after posting this, I used the xfi app to restart the gateway router/modem. 2 years ago. Double-click on the network connection you are using. 1. Plus discover the power of NOW. Press the A button on your remote control to access the Help menu. . The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. Mar 12, 2022 · Here's the detailed steps to Direct Message us: • Click "Sign In" if necessary. Select WiFi from the bottom of the app. To troubleshoot using the Xfinity xFi app, you can follow these steps: Open the app and sign in with your Xfinity username and password. In the Xfinity app, go to WiFi > View WiFi equipment > Select a Pod > Device Details to check your Pod’s firmware. My xFi pod's ethernet isn't showing a connection on my computer. I am an Official Xfinity Employee. The app shows my previous MB8600 is offline even while connected to the new Xfi based WiFi. I went into the blue colored link as you suggested. - As you are typing a drop-down list appears. Select Edit next to the WiFi band you want to update. You can troubleshoot connectivity issues using the Xfinity app. Aug 18, 2022 · My internet connection is working fine. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. I have repeatedly changed the WiFi password, hidden the SSID, and disabled WPS but he continues to be able to find and log onto the network. Aug 19, 2023 · I'm unable to access the new XFi Gateway through the Xfinity app. What there is Port Forwarding, Lan & Wan, DNS Server, DMZ, Data Usage and Xfinity WiFi Hotspot Network. Click the "Direct Messaging" icon. I would like to be able to use the app. The link everyone seems to give users with the same question is frustrating because it clearly states that with XB6 and above, the app nor Sep 17, 2022 · Click the "New message" (pencil and paper) icon. Click the Networking tab. It took 10 minutes but immediately afterwards one pod connected to my smart tv. 0. Turn the light switch off. I recently traded in my Xfinity XFi Modem router for a customer owned Arris G34. Try calling 1-855-652-3446. Most modern gateways and routers, including xFi Gateways, support "dual band" technology. Learn about xFi on X1 . And even though i know the ip address of the destination computer, i have to select the "device" as im not smart enough to know about computers. Backed by Xfinity. Pause. Cameras are not supported in the Xfinity app on X1, but you can use voice commands to view camera thumbnails, live video and 24/7 Video Recording motion event clips. Best I’ve ever had. Check the device WiFi settings to ensure WiFi is on. Guess what selecting the right device, gives the wrong reserved Ip address. To begin activation, navigate to the activation entry point by selecting the Account tab from the bottom right corner of the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section. I’ve tried reinstalling the app. If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast Mar 12, 2022 · 2 years ago. 4GHz. My phones are connected. If you are willing to reset your Pod, we have a separate guide available to help you with the process. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. it just gives me the same choices that the mobile app chat assistant does: "Manage Xfinity Advanced Security in the Xfinity App" (which doesn't work because it's covered up by the Advanced Security On The Go Mar 17, 2022 · Click the "direct message" icon. Jun 4, 2020 · I've been trying with no luck to log into the Xfinity xFi mobile app on my iPhone X. I also bought a new ethernet cable to make sure and still nothing. For more information, see the Advanced Security on the go FAQs. Tap your Home WiFi Network name. It also provides access to Xfinity’s home security system, an optional expense that comes with 24/7 professional monitoring. That said, its $14-per-month cost rubbed us the wrong way, so we recommend buying a third-party modem instead if you Factory reset the Xfinity Voice Remote without a Setup button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. I have a new camera system and am unable to find a way to access the 2. 1 and undo any device/static IP settings that you may have put in place to set up the port forward. They tried to activate it remotely but were unable to, and said they would connect me to a specialist. Port Forwarding Not Working. sigh. If you exchanged your modem or gateway recently but haven’t activated it yet, your Sign in to the Xfinity app with your Xfinity ID and password. Any device with the password is still allowed Dec 1, 2022 · MAC Address Filtering is Not Working. Finish assigning devices by selecting Assign. I've reached out to Xfinity Support via chat and was told it will work and that I simply need to enable signal separation via the App. The next step is to reset the Pod you are having troubles with, and then setting it back up. Select Troubleshoot. Tap iCloud. Select the Text me with updates button. The Xfinity app will not "save" my request to split bands. Log out and log in to the app. Apr 16, 2021 · Stream App Stopped Working After Installing Xfi Gateway. Apr 22, 2024 · Click System Apps. Interestingly, my xFi app does not even recognize the fact that my xfi Gateway (Xb7 Model/Wireless Gateway) is already activated. Nov 24, 2020 · The first thing you are told to do is reboot the Gateway. 4 and 5 GHz WiFi I'm supposed to select. Tap Toggle to Turn Off Private Relay. I am a Customer Expert volunteering my time to help other customers here in the Forums. Enter " XFINITY Stream " in the search bar (press the magnifying glass to perform the search). Select the Xfinity Stream app. @EG I believe I am using a xfi gateway, and I did use the xfi app to set up a port forward, these are the settings I used. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Once you have done that, log into xFi and navigate to Network > Advanced Settings > Port Forwarding. The 10. Click Clear Cache. Press OK to confirm. Cannot log in. Screw the Light Bulb into the light fixture. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. Select "Xfinity Support" from that list. The Xfinity app then takes you through the necessary steps to set up your gateway and to start receiving Xfinity Internet and/or You can manage a person's assigned devices from the bottom of their page. Tap Continue. Mar 19, 2024 · With the Xfinity xFi, we saw improved home internet performance in terms of speed and reliability. Also see additional FAQs on devices, Xfinity Cameras, Tiles and more. Official Reply. If our system detects a problem we can’t fix online and a visit is required, you have the option to schedule a technician visit. " Calling them apparently hasn't worked so I've come here for help. I have the same model and all my wired devices show, even the ones on my switch on port 2. It usually does show a connection and now it's not. Set up your port. For other options, see Xfinity Internet and WiFi connection troubleshooting. Aug 6, 2022 · On August 1, 2022, Xfinity pushed out an update to the Xfi app and now, the Xfi app no longer displays Wifi network settings or information, which means there is no way to see or modify your Wifi network settings. 1). If you did, the static IP should be removed, the Xfinity app will use the IP address from DHCP to set a static MAC bind and establish the port forward rule. Connect your personal router to any of the Ethernet ports on the Xfinity Wireless Gateway. Jan 23, 2022 · Advanced Settings at the bottom. Solved. Troubleshoot internet through the Xfinity app. We ask that you post publicly so people with similar questions may benefit from the conversation. Mine is an XB7 and I needed to hold down the WPS button for 30 seconds. Will these apps work on a PC? If not, how do I get the PC app? 1st Generation xFi Gateway (XB3): If you have a 1st Generation xFi Gateway and no WiFi Boost Pods on your network, you can manage your advanced WiFi settings using the Xfinity app. The only thing the Xfi app shows is account information. Whenever I open the app or website, it tells me "Please give us a call. Instead, type "Xfinity Support" there. Open System Preferences. Click the name of the device for which you want to add the port forwarding rule under Online Devices' Host Name. However, I have internet connection and my TVs are all working fine. Select the Add Port Forward button and Continue on the next screen. Tap Install from the Xfinity Stream app page to download and install the app Xfinity xFi impacts. 8K Messages. 1 for me, probably you too) On the left-hand menu, click Connection, then Wi-Fi. I tried installing and reinstalling the app and having Xfi pod close to the phone 5 days ago · About this app. Clearing the cache fixes most app glitches, but sometimes you need to do a full reinstall. To set up the port forward, select the camera from the drop down list of devices (note, the cameras Sep 25, 2020 · When I aunch my xFi App, I do not see the option to activate xPods. Jul 8, 2020 · HERE IS WHAT WORKED FOR ME: Logon to the xFi device (10. Start it back up and reactivate the modem via the xfinity app. I'm trying to port forward for a minecraft server, and I have tried a few times with/ without the minecraft setting and both times it doesn't work. Reset Check. The factory reset unpairs your remote and TV Box Apr 5, 2021 · Xfinity Home. Nothing to select or edit. Tap on Apple ID at the top. Wait for the system to find your Light Bulb, which can take up to three minutes. I have tried accessing it while plugged in with ethernet and that does not work either. If you haven't had success in using port triggering or port forwarding to set up a specific WiFi-capable device or service, you can configure DMZ within the Admin Tool or Xfinity xFi for your entire network or a specific device on your WiFi network. Reinstall the Xfinity Stream App. Then, try using your Internet connection again. xFi is available for Xfinity Internet customers with a compatible xFi Gateway See our Xfinity app overview for more. 7. Any idea how to fix. Today 3 devices connected to the other pod. Mar 6, 2018 · If you aren’t prompted to begin the activation process as soon as you sign in to the app, navigate to the activation entry point by selecting the Account tab from the bottom right corner of the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section. My setup consisted of both a Netgear modem and a Netgear/Orbi router that I own. Turn the light switch on. 4. Tried changing my default browser Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. • Press Enter to send your message. To unassign a device: Under Assigned Devices, select Unassign. If you have an ethernet switch it needs to be used on port 2 only. Select View WiFi equipment. Jul 13, 2023 · Hi, I am trying to connect to the Xfi pod via iphone xfinity app and it constantly shows me “Let’s try that again”. Downdetector only reports an incident when the number of problem reports is significantly Jul 30, 2022 · Click "Sign In" if necessary. Selected your PS5 under the device selection *note if you do not see it, you need to verify that your PS5 is connected to your home network, if not, restart the device or go to the network panel and "forget network" and reconnect it. The "Xfinity Support" graphic replaces the "To:" line. The My Account area of customer. Hey u/kolbonthecob, thank you for reaching out to Xfinity Support on our Reddit. May 4, 2020 · Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused. If you're experiencing an outage, you see a banner at the top of the Status Center and Outage Map pages. Select WiFi (from the bottom navigation on the Xfinity app). 4. Jan 18, 2020 · My recommendation would be to log into 10. I’ve tried restarting the modem. Prior to restarting your device, it’s recommended to follow some troubleshooting steps using the Xfinity Assistant or the Xfinity app from your mobile device, or accessing xfinity. From here, the app will test both the speed to your gateway and to the devices you’re using to access xFi. The home internet is working fine. Make sure your gateway is online. Then the app doesn't even work. 1 admin page when directly connected to the gateway via ethernet cable also does not seem to work. Confirm that you did not set a static IP for the device using the Gateway Admin page (10. I've already uninstalled and reinstalled the app I've also reset my password. May 3, 2022 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Scroll to the “Troubleshooting” section. Tap on the “Network” tab at the bottom. The xfi pods will not connect. Press Enter to send it. Click the Account icon and then click Support. Apr 14, 2023 · We would recommend uninstalling the Xfinity Stream App completely, and hard restarting the Fire Stick (or Fire TV) by unplugging it from the power outlet for several minutes. I enter my Xfin Learn what to do if you have problems installing the Xfinity Home app on your Apple or Android mobile device. Just goes back to sign in screen. Select WiFi and click the Troubleshoot option. It may take a few moments for the TV Box to restart. Or an app like Xfinity xFi cannot be installed because the download does not start even though you are connected to the internet. Mar 6, 2023 · I update my MAC Filter Setting to allow only specific devices to connect by setting MAC Filtering Mode to "Allow" and added devices to the Wif-Fi Control List for my SSID. How to Reset an Xfinity xFi Pod Wi-Fi Range Extender. Tap the XFINITY Stream icon to open the app page. Apr 24, 2024 · When I try the Xfinity Chat Assistant on the website using keyphrases like "Advanced Security Settings", "Disable Advanced Security", etc. Mar 1, 2024 · Xfinity app says my device is offline. Open a new browser window, follow Steps one and two from above, and go to Connected Devices > Devices. Choose the household device for the port forward you are setting up from the drop-down list of connected devices. In those situations, we ask for your patience — our teams work hard to get our services back up and running so you can be connected again. Press the OK button to select the Restart tile. If you want to use your gateway's router capabilities in the future: Log in to the Admin Tool and navigate to Gateway > At a Glance. Sep 5, 2021 · Xfinity app won't allow login. Xfinity doesn't have their port forwarding correctly setup to port forward to your IPv6 address which is set as the default Jul 22, 2021 · user_4ee209. Go to Settings. Click Logout at the top right. As I have been using these services for over the past 4 years this is really a disappointment as i finally got the service with internet and NOWTV that i want and then they no longer support it. For Connections Options, select PIN Number. I tried to activate my new gateway with the xFi app, but it failed at the end and connected me to a chat agent. com. Return to the previous browser window and paste the IP address. So after two weeks not working maybe all I needed was a gateway reset. NOW is a simple new way to get internet and mobile. To assign a device: Under Assigned Devices, select Assign Device. Note: Customers with xFi Gateways can only set up and adjust Port Forwarding settings using the Xfinity app or site. Set the Bridge Mode field to Disable. Your Xfinity experience, enhanced. Nov 2, 2023 · However, the Xfinity router connects them to the 5 GHz band; I have no devices being connected to the 6Ghz signal. ("Port forward">Network>Advanced Settings>Port Forwarding) (Curtesy of @jesserb in this forum post) 4. com shows the same info as the app landing page for me (after logging in). Right-click on Start. Spent over 6 hours with Xfinity tech support and still not working. To pause all devices under a profile, select the profile you wish to pause and select Pause All Devices. 4 and 5 GHz WiFi. The Internet services returned after the reboot was finished, but the same problems remain with XFi and Xfinity/My Account showing they cannot connect to the Gateway. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it If you wish to continue using your xFi features, here’s how to turn off iCloud Private Relay: In iOS. Launch the Xfinity app or Xfinity Assistant. The LED will blink blue three times to indicate that the remote was reset. Make sure WiFi Protected Setup is enabled. Xfinity needs to fix the Xfi app so that it shows Wifi network settings and Jul 6, 2021 · I appreciate the time you have taken to work on this and we definitely have steps we can take to look into this. Set up your WiFi via your phone. Dec 8, 2023 · The app also allows you to restart your gateway remotely, which can be more convenient than manually unplugging the device. I have a new pixel 5A, and the Xfinity app will not allow me to log in. 4 GHz EDIT button. Select Port forwarding. In addition to the xFi app, Xfinity customers can access Xfinity Home. If the option to run the test isn’t available in the Additional information. xfinity. For Wireless Client's PIN, enter the PIN (created in Step 2) before the WiFi Protected Setup Utility finishes its countdown. It’s just what you want, and nothing you don’t. Add port forward. Jun 5, 2022 · @EG Sorry to bother you again, but they must have changed the Xfinity app. Open the Google Play app from your Android mobile device. Select Edit WiFi settings. Click Properties (you must be logged in as Administrator, or you will be prompted to log in). Click the "New message" (pencil and paper) icon. Turn the device on and off. Select Advanced Settings. It has not resolved the problem and the XFi app still shows the gateway is offline. - An "Xfinity Support" graphic replaces the "To:" line. I'm a newer customer, only started using Xfinity in the past 3 months. May 1, 2023 · Keywords for those googling this in hopes they stumble onto this SOLUTION ABOVE: something unexpected happened , comcast port forwarding / forward not working , can't port forward 2023 comcast , cannot use app to port forward , android xfinity app port forward broken / unresponsive Jan 9, 2024 · XB7 not allowing band split. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Troubleshooting when connecting third-party devices Look for the device you're having connection issues with in the list below to find troubleshooting steps for resolving issues. I called customer support. Good signal in back room too. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. 4) Port forward minecraft to your device again. Unbelieveable thatXfinity remives the ability to port forward using the admin setting with the gateway in a browser. In the middle of the night, they all stopped working and now i cannot reconnect them. Reinstall the app with the latest version. Internet access through the Xfi Gateway appears to be working. Navigate to port forwarding via the chatbot in the app. This is a huge issue since the Xfi website has been decommissioned, an Mar 28, 2020 · Here is what I did: 1) Navigate to your network settings and disable your ipv6 address. When your Light Bulb starts to pulse, it's ready for pairing. My XFi app also shows the gateway is offline even though WiFi is working with no issues. If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. To do that, you’re going to need to delete the app and then reinstall it. After that, power it back on, download the app again, and see if you are able to access the newest firmware version. Identify your device and reassign it to the correct profile, if needed. I tried resetting the gateway through the XFi app and also online by having Xfinity send a signal. Use this article to address FAQs about setting up Xfinity xFi to work with your devices. On occasion, your power may start working before your Xfinity services. Jan 29, 2022 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. To resolve this issue, try the following: Close and try re-opening the app. To pause an individual device, simply select the unpaused device and then select Pause Device. WiFi Boost Pod minimum firmware: 3. Aug 7, 2023 · Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Note: Advanced Security must be activated through the May 27, 2023 · Click the "Direct Message" icon. I've connected it to the app and restarted the pod and the gateway multiple times and still nothing changes with the connection to my computer. Select 2. Press the OK button again to select Restart. This device setting update may impact some other features as well. The chat session ended and I never heard back at this point, WiFi did NOT work but This document provides instructions on what to do if you receive the 'Pods Not Coming Online' or 'My Pods Won't Come Online' error message when activating your xFi Pods from the Xfinity app. If you have Xfinity X1, all of your xFi features, including Parental Controls, operate off your home WiFi. Type your message in the text area near the bottom of the window. Go to the WiFi tab. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. The Gateway access grays out all options. Easily manage all your services in one place with the Xfinity app. May 26, 2022 · New Customer. Xfinity xFi app not working!!! Closed. Press 9-8-1. I am currently facing an issue with port forwarding through the web portal, the website says that the ports are forwarded yet they remain closed on my device entirely (tested the application as well as NetStat). Click the checkbox next to the device (s) you want to assign. The Xfinity app will then take you through the necessary steps Sign into xfinity. Click each box to confirm the Light Bulb is installed and turned on, then tap Continue. Notes: Next, scroll down to the Xfinity row and select the Xfinity app (if you have Parental Controls enabled for this app, you’ll be prompted to enter your PIN). Downloaded the X app on iphone. Hello, I have a teenager that is using MAC address spoofing to circumvent the "device pause" featured I enabled for his devices in the Xfi App. However, when I log into the Xfinity App, I do not see my Gateway, nor any Devices. When I had a New Device to activate is was a selection on that page. I have tried to remove the pods and reconnect them/set them up again - but it will not connect. 9+. I did try to use the admin site once port forwarding here did Aug 5, 2020 · Brand new gateway, can't connect to wifi. All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). Scroll through the search results to find the Xfinity Stream app. Ethernet devices should show up as all devices connected can show in the app. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. Select Gateway > Connection > WiFi. Highlight and copy the IP address. Aug 1, 2022 · When I click through to get the free XFinity App, my choices are Apple Store or Google Play. Sep 22, 2023 · Open the Xfinity app and sign in with your Xfinity ID and password. com from your computer. It is common for some problems to be reported throughout the day. Jun 22, 2022 · If the port forward settings are in use but not associated with a device, select Delete. My Internet services were working fine, but I rebooted anyway. We recommend xFi for most subscribers, but more advanced users can alternately use the Gateway’s Admin Tool. Change Channel Bandwidth from 20 to 20/40 and save. Reset xFi Pod. Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway, our all-in-one WiFi modem and router. On the WiFi page, select ADD WIFI PROTECTED SETUP (WPS) CLIENT. Follow these steps to configure Windows 10 network settings on your computer. This is Xfinity’s own smart home platform, allowing easy access to compatible smart home devices. Tap Private Relay. How to delete the Xfinity Stream app Sep 5, 2022 · 103. Apr 12, 2020 · I am not a Comcast Employee. The settings are all there and seem to be correct, but they have no impact. Was able to log in in the past but the last few weeks has me in an endless loop with no success. Through the Xfinity app, from anywhere with an internet connection. Yesterday, I replaced my personal modem with an XB7-T leased from Xfinity. For two years, I have been using the Xfinity Stream app on my Roku, iPhone, iPad, and computers without incident. Apr 28, 2023 · 2. This gets your router to recognize the device as an admin I guess. Factory reset the xfinity modem/router. uo yv ly xy fk cd fm wx cy hp