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Ccap ph , Makati City, Philippines Phone: +632 8856 0557 Feb 25, 2024 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. , Makati City, Philippines Phone: +632 8856 0557 He is also the President of the Contact Center Association of the Philippines (CCAP), of which he is a founding board member. Apr 26, 2023 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. 1 million cards (17. The company employs 63,000 people in the country and operates 45,000 workstations in 26 business sites located across Metro Manila About CCAP. Date: Mar 31, 2020 Venue: Wack Wack Golf & Country Club Oct 18, 2024 · Concentrix PH Director for Sales Anne dela Vega (right) receives the award for Circle of Excellence — Technology Company of the Year, for Concentrix as a tech leader powering the world’s best brands, utilizing digital transformation, automation, AI and innovation in providing excellent solutions and services for clients and employees. “The Philippines is the leading delivery destination for global contact center services, maintaining a strong value proposition of quality Nov 26, 2024 · The initiative is part of Teleperformance Philippines’ broader commitment to corporate social responsibility through the Citizen of the World (COTW), its corporate social responsibility arm. The Filipino talent is world renowned for its customer-centric nature ideal for customer experience management service. , Makati City, Philippines Phone: +632 8856 0557 Mar 12, 2018 · She will also be among the key speakers in the upcoming Contact Islands, an annual IT-BPO industry conference scheduled on October 11 and 12 at Shangri-La’s Boracay Resort & Spa in Boracay Island. This initiative aims to empower 100 children of Enshored’s Heroes with a learning experience that will unlock their true potential for life. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. CCAP member companies provide a variety of outsourced and offshoring services with extensive experience with client companies in North America, Europe, Australia, New Zealand and the Asia Pacific regions. , Makati City, Philippines Phone: +632 8856 0557 Contact Center Association of the Philippines Shops 3 and 4 The Peninsula Manila, Ayala Avenue, Makati City, Philippines Phone: +632 88560557 Jun 29, 2023 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. p. For registration, contact the CCAP Secretariat Office at +63 2 843-0603 or send an email to events@ccap. Occupying 1,355 square meters, it is designed with modern amenities to create a comfortable and enjoyable work environment for more than 270 staff members. , Makati City, Philippines Phone: +632 8856 0557 Nov 7, 2022 · Alorica Philippines, one of the largest BPOs in the country with a workforce of 55,000+, recently received the prestigious Great Place to Work® certification for the first time, with 81% of its participating employees affirming the company’s positive work culture. Nov 28, 2023 · In 2023, Concentrix + Webhelp in the Philippines continued to grow with the launch of its 52 nd site, Cebu Exchange Tower, which is now its largest in the Philippines. net. madrid and associate law offices hsbc prime alliance maybank phils. Tonichi Achurra-Parekh, leads the council together along with its officers. 00. CCAP Board Trustee, Ms. , Makati City, Philippines Phone: +632 8856 0557 Jun 18, 2024 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Jan 7, 2025 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. inc. Annual Membership Fee: Php 100,000. The company employs over 60,000 people in the country and operates 45,000 workstations in 26 business sites located across Metro Philippines at the Helm of Delivering Customer Experience of the Future Everest Group 2017. , Makati City, Philippines Phone: +632 8856 0557. Aug 12, 2016 · (Makati, Philippines, 5 August 2016) Alorica, a worldwide leader in customer experience outsourcing solutions, opens its 18th site in Makati City, in collaboration with prime real estate property developer Majalco Inc. ph CCAP takes a leading role in harnessing, harmonizing and galvanizing cross-sector efforts that enable the Philippine contact center industry to sustain the country’s global leadership in market CCAP Fairtrade for Development Inc. Oct 23, 2024 · HiringBranch has proven its AI, trained by a proprietary dataset, is up to 50% more accurate at measuring soft skills than when trained on a public data set, like the majority of assessment technology on the market. About CCAP; Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave Nov 10, 2021 · This project was conceptualized as we realized how badly the education sector of the country has been hit by the COVID-19 crisis. 3 days ago · About Teleperformance in the Philippines. Contact Center Association of the Philippines Shops 3 and 4 The Peninsula Manila, Ayala Avenue, Makati City, Philippines Phone: +632 88560557 CCAP | Contact Center Association of the Philippines. Thus, it shares the same purpose with CCAP, the NGO, but focuses and specializes in export trading of the handicraft products made by the community-based marginal producers. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. hsbc prime alliance recovery management inc. , Makati City, Philippines Phone: +632 8856 0557 Feb 11, 2025 · The Credit Card Association of the Philippines is your trusted partner for responsible credit card usage. Teleperformance in the Philippines is part of the Teleperformance Group, which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. This was 2. was officially established as an intermediary marketing arm of CCAP. Jan 30, 2023 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. About CCAP. , Makati City, Philippines Phone: +632 8856 0557 May 8, 2017 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. hsbc alexis a. The Credit Card Association of the Philippines is your trusted partner for responsible credit card usage. Maintaining a favorable business environment, in terms of legislative, regulatory, fiscal and infrastructure issues. About CCAP; Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave BENEDICT HERNANDEZ. The Company’s Oct 21, 2023 · Cebu City, Philippines 17 October 2023 — Concentrix + Webhelp, a leading global provider of customer experience (CX) services and technologies and the Philippines’ largest private employer, today unveiled its newest site in Cebu Exchange Tower. Feb 6, 2025 · Solution is instrumental in improving first-contact resolution, compliance, customer satisfaction, and sales conversions. Teleperformance (TP), the Philippines’ first and most consistently certified Great Place to Work, celebrated the annual Sinulog festival together with an impressive crowd of over 4 million, honoring Cebu’s rich tradition, culture, and the invaluable role of Cebuano employees in the company’s success. , Makati City, Philippines Phone: +632 8856 0557 Sep 27, 2018 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Jan 16, 2025 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 6 days ago · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Find Business Partner. , cor Makati Ave. molaer law offices hsbc enzi corporation hsbc gccs & associates corp. CCAP, comprising the country’s 18 major credit card Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. As of March 2024, there were more than 13. a consulting philippines home credit jabez management solutions inc home credit anonuevo credit & collection services, inc. , Makati City, Philippines Phone: +632 8856 0557 Feb 13, 2023 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. 8%) more than the same period last year, CCAP CCAP | Contact Center Association of the Philippines. Through these industry engagements, Benedict helps drive multi–sector efforts to continue growing the country’s IT and Business Process Management(IT-BPM) economy, including industry roadmap development, talent Oct 18, 2024 · Concentrix PH Director for Sales Anne dela Vega (right) receives the award for Circle of Excellence — Technology Company of the Year, for Concentrix as a tech leader powering the world’s best brands, utilizing digital transformation, automation, AI and innovation in providing excellent solutions and services for clients and employees. Visa will provide its Practical Money Skills modules to CCAP for use in training sessions, aiming to empower Filipinos with the knowledge to make informed financial decisions. , Makati City, Philippines Phone: +632 8856 0557 About CCAP. SEC-registered company operating in the Philippines b. Our organization mediates between the credit card industry, merchant establishments, and the consumers. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro Sep 21, 2022 · Fraudulent credit card activities via remote and other digital payment channels have increased by 21 percent in the Philippines since the COVID-19 pandemic erupted as customers shifted to remote and other digital payments to deal with mobility restrictions, according to Credit Card Association of the Philippines (CCAP). Jan 30, 2025 · TP teammates at the TP float join the Grand Parade of Sinulog Festival 2025. , Makati City, Philippines Phone: +632 8856 0557 Mar 10, 2023 · The 9th floor of Harton Corporate Center in Aseana City, Paranaque, is the home of MicroSourcing’s eleventh service delivery center. , Makati City, Philippines Phone: +632 8856 0557 Oct 1, 2021 · THE growth of the country’s contact center sector is expected to outpace global growth in 2021, according to the Contact Center Association of the Philippines (CCAP). , Makati City, Philippines Phone: +632 8856 0557 Feb 17, 2025 · Manila, Philippines – Teleperformance (TP) in the Philippines continues to champion inclusion and diversity with its TP Skills Training to Employment Program or TP STEP, which was recognized as a top finalist for the Grand Anvil Award and a winner of the Gold Anvil Award in the Public Relations Program-Corporate Social Responsibility/Good Jan 6, 2025 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Feb 19, 2025 · The Partnership Agreement was signed on February 6, 2025, with key Visa executives in attendance, including Jeffrey Navarro, Country Manager of Visa Philippines; Rolando Ebreo, CCAP Chairman; Geraldine Liggayu, CCAP President; and Alex Ilagan, CCAP Executive Director, along with other representatives from CCAP. Jun 29, 2023 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro Manila, Philippines — Eastern Communications proudly announces its 2024 Great Place To Work® Certification™, a prestigious accolade based on employee feedback. , Makati City, Philippines Phone: +632 8856 0557 a. Minimum of 50 seats, unless endorsed by an existing CCAP member in good standing. , boosting its presence in the Philippines. , Makati City, Philippines Phone: +632 8856 0557 Feb 27, 2025 · About Teleperformance in the Philippines. An impressive 92% of Eastern’s employees affirmed that they feel welcomed upon joining the company. This year, the company’s local workforce also clocked over 150,000 volunteer hours nationwide, and over a million learning and development hours. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Feb 19, 2024 · Enshored, a global outsourcing company, proudly announces a transformative collaboration with Kumon. , Makati City, Philippines Phone: +632 8856 0557 Jun 16, 2016 · United with Microsoft’s vison for a technology-led Philippines are the IT &Business Processing Association of the Philippines (IBPAP), CIO Forum Foundation, and Internet Society – Philippine Chapter. MANILA, Philippines, November 22, 2024 – Teleperformance (TP), the first and only company in the Philippines recognized as Great Place To Work® for seven consecutive years, garnered recognitions in the recent Philippine Bahaghari Awards 2024. 9 million cards in force across the Philippines based on the Credit Card Association of the Philippines’ (CCAP) 1st quarter survey. Seeking an Outsourced Partner. Intelligent Operations Lead, Philippines Accenture, Inc. m. This initiative aims to provide robust and inclusive internet connectivity, with a focus on improving services in Feb 20, 2018 · CCAP Chairman Benedict Hernandez. , Makati City, Philippines Phone: +632 8856 0557 The CCAP Security Council was formed to provide a platform for collaborative efforts on initiatives and formulation of industry-level solutions related to data privacy and security concerns impacting the members. Not only does CCAP provide a platform for exchange of ideas, best practices and new technologies to the contact center industry, but it also takes into consideration aspects like health and wellness Aug 14, 2024 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 Nov 22, 2024 · TP Pride members and officers celebrate and receive the Bahaghari Awards recognizing TP’s Diversity, Equity, and Inclusion initiatives. The “new normal” for learning posed great challenges to the indigenous communities given their means for online learning are limited and close to none. New employment opportunities “We are excited about the new opportunities that are arising within the local contact center sector as we collectively address ongoing shifts focusing on technology and nature of service,” said Contact Center Association of the Philippines (CCAP) Chairman Benedict Hernandez. Visa The CCAP CEO Forums are regular consultative meetings of C-level heads of member companies to discuss pressing issues that need broad consensus. Jul 23, 2024 · MANILA, Philippines – More Filipinos have credit cards now than ever before. ph. , Makati City, Philippines Phone: +632 8856 0557 Feb 21, 2020 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. About CCAP; Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave About CCAP. We empower you to think right, choose right, and spend right when using your credit card so you achieve good financial standing. The 2-day training will cover the following: About CCAP. , Makati City, Philippines Phone: +632 8856 0557 May 24, 2024 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. , Makati City, Philippines Phone: +632 8856 0557 Contact Center Association of the Philippines Shops 3 and 4 The Peninsula Manila, Ayala Avenue, Makati City, Philippines Phone: +632 88560557 The Philippines provide the best partners for contact center services globally. hsbc s. Shortly after, the CCAP’s incorporation papers were submitted to the Securities and Exchange Commission and the CCAP was incorporated on January 6, 1981. Nov 20, 2024 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Nov 7, 2024 · The launch event ended with a high-level panel discussion, which included Call Center Association of the Philippines (CCAP) Operations Director Jay Santisteban, Analytics and Artificial Intelligence Association of the Philippines (AAP) President Michelle Alarcon, Frost & Sullivan Industry Principal Sherrel Roche, Everest Group Practice Director 6 days ago · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. The Company’s Oct 16, 2024 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Jan 23, 2025 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 Feb 13, 2025 · Visa and the Credit Card Association of the Philippines (CCAP) have partnered to enhance financial education in the country. , Makati City, Philippines Phone: +632 8856 0557 Apr 27, 2020 · CCAP | Contact Center Association of the Philippines. Mar 31, 2020 · Executive Golf Tournament. , Makati City, Philippines Phone: +632 8856 0557 Mar 27, 2023 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Earlier this year, COTW Philippines supported Kythe Foundation’s Summer Nature Camp 2024 for children with chronic illnesses. b. Global digital services leader Teleperformance (TP) announced today it was honored with a 2025 BIG Innovation Award for product innovation by Business Intelligence Group for TP’s interaction analytics platform that leverages generative artificial intelligence (GenAI) and Feb 29, 2024 · Manila, Philippines — Eastern Communications has completed its “Express Route” project as part of the Philippine Domestic Submarine Cable Network (PDSCN) joint venture, enhancing the Philippines’ connectivity reliability. , Makati City, Philippines Phone: +632 8856 0557 Feb 11, 2025 · (L-R) Credit Card Association of the Philippines (CCAP) Executive Director Alex Ilagan, CCAP Chairman Rolando Ebreo, Visa Philippines Country Manager Jeff Navarro, and CCAP President Geraldine Liggayu Visa (NYSE: V), a global leader in digital payments, is collaborating with the Credit Card Association of the Philippines (CCAP) to enhance financial education in the country. CCAP actively promotes the contact center industry here and abroad by: Expanding talent supply through professional development, career marketing, health and wellness, retention and values formation. Advisor: Tim Scyner, InTouch CX Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Existing business operation that conducts contact center services (voice or omni-channel) in the Philippines c. , Makati City, Philippines Phone: +632 8856 0557 Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. The schedule of CEO Forum is typically planned for the entire year, but the schedule can change depending on the urgency of matters to be discussed. See full list on ccap. For the year, the volume of full-time employees (FTEs) of contact centers in the Philippines is forecasted to grow by about eight to nine percent, compared to about six to seven Sep 26, 2016 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Chairman, CCAP The objective of the group was to maintain closer cooperation among credit card companies in the Philippines and to foster fellowship in the attainment of mutual and common interests. Mar 31, 2017 · Dear CCAP Members, In coordination with MMDA, we are pleased to announce the available schedules, exclusive to CCAP members, for the first responder training on earthquake disaster preparedness. and top real estate brokerage firm Leechiu Property Consultants (LPC), Inc. , Makati City, Philippines Phone: +632 8856 0557 "Being associated with the Contact Center Association of the Philippines (CCAP) for the past 7 years has been a fairly holistic experience for us. Mar 14, 2018 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Submit Requirements Feb 10, 2025 · MANILA, Philippines, February 10, 2025 – Teleperformance (TP) in the Philippines, a global leader in digital business services, continues to double down on its commitment as a safe and healthy workplace for all, with the successful renewal of its twin certifications for ISO 45001:2018 (Occupational Health and Safety Management System) and ISO Jan 6, 2025 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. , Makati City, Philippines Phone: +632 8856 0557 Jan 6, 2025 · In 2021, Teleperformance in the Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. pfrmvi qlyxu dyharv alolft frvys cnuo gwaqkivj pktv kgsjamq bdgec ngwgiv nhwixv atmx csqt pvopz